Job Description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.


We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.


The Impact You'll Make in this Role


As a

Technical Services Analyst

, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by:

Key Responsibilities

1. Providing

Level 3 (L3) enterprise-level product support

to both internal and external clients.


2. Resolving assigned incidents within

SLA timelines

, collaborating with internal teams and external stakeholders (clients/vendors) as needed.


3. Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.


4. Performing

problem isolation and root cause analysis

, and partnering with the escalations team for complex troubleshooting.


5. Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.


6. Participating in

new product rollouts

, maintenance releases, testing, documentation, and operational improvement initiatives.


7. Contributing to the

Knowledge Base

as part of ongoing issue resolution and knowledge-sharing efforts.

Your Skills and Expertise

To set you up for success in this role from day one,

Solventum

requires the following qualifications:

Minimum Qualification:

Bachelor's Degree or higher (completed and verified prior to start) from an accredited university.

5-8 years of experience

in Product/Application Support for enterprise applications, preferably supporting US or international customers.

Communication Skills

:

Excellent verbal and written communication skills. Strong customer service and support orientation.

Technical Skills

:

Administrator-level knowledge of

Windows operating systems

and

networking

. Proficiency in

Oracle

and

MS SQL

databases, including performance tuning and backups. Experience with

web servers

such as

IIS

and

Apache

. Working knowledge of

Postman

and log monitoring tools like

Splunk

and

Grafana

.

Domain Knowledge

:

Strong problem-solving skills related to complex enterprise software installations. Familiarity with the

Healthcare domain

(e.g., HL7, Revenue Cycle Management, ICD, EMR, EHR).

Additional Skills

:

Experience with

scripting languages

is a plus.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.


Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of

@solventum.com

. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.


Please access the linked document, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.