Job Description

JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
MAIN RESPONSIBILITIES
Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).
Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customers enquiry.
QUALIFICATIONS
Education
Associates Degree (\xc2\xb1 13 years)
Experience/Background
Minimum 1 year
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: CRLB Core Lab
LOCATION: India
New Delhi : New Friends Colony
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 100 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)