Provide technical support for barcode printers, scanners, and handheld devices.
Assist customers with device installation, configuration, and basic troubleshooting.
Handle service calls through phone, email, remote tools, and on-site visits.
Record all service activities accurately in the service entry web application..
Provide basic tagging and labeling support during customer asset tracking projects.
Conduct product demos and basic end-user training sessions for customers.
Coordinate warranty, service repair, and product replacement requests with vendors.
Travel within Kerala for on-site service support as required.
Qualifications
Bachelor's Degree in Electrical Engineering / Computer Science.
1-3 years' experience in technical application supported in B2B environment.
The ability to repair machines
Aanalytical thinking skills and problem solving skill.
Knowledge of computer operating systems and hardware
Job Type: Full-time
Pay: ₹12,000.00 - ₹17,000.00 per month
Application Question(s):
Have you completed ITI / Diploma / Degree in Electronics / Computer Hardware / IT?
Do you have experience in Technical Support / Service Engineering?
How many years of experience do you have in hardware or customer support roles?
Location:
Kochi, Kerala (Required)
Work Location: In person
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