Job Description

Elessent Clean Technologies is a global leader in process technologies to drive sustainability and carbon neutrality in the metal, fertilizer, chemical, and oil refining industries with an unwavering commitment to customer support. We provide extensive global expertise across our portfolio of offerings in key applications - MECS sulfuric acid production, STRATCO alkylation, BELCO wet scrubbing, and IsoTherming hydroprocessing. Offering critical process equipment, products, technology, and services, we enable an array of industrial markets, including phosphate fertilizer, non-ferrous metals, oil refining, petrochemicals, and chemicals, to minimize their environmental impact and optimize productivity. We are dedicated to helping our customers produce high-quality products used in everyday life in the safest, most environmentally sound way possible, with a vision to make the world a better place by creating clean alternatives to traditional industrial processes.



The Technical Services Engineer will serve as a key client interface for aftermarket services supporting Elessent BELCO wet gas scrubbing (WGS) systems and Third Stage Separator (TSS) units across the Europe, Middle East, Africa, and India (EMEAI) region. The role will also provide cross-technology support for IsoTherming hydroprocessing and STRATCO alkylation customers as needed.

This position delivers technical process expertise, troubleshooting support, and customer service for both regional and global customers. The individual will work closely with regional Business Development Managers and global Technical Services team members to deliver aftermarket support, identify and develop service opportunities, and ensure reliable operation and customer satisfaction across Elessent's refining and emissions control technology portfolio.

The ideal candidate will be based in India, supporting a wide range of refinery and petrochemical customers across EMEAI and occasionally internationally.

Key Responsibilities:

Develop and maintain strong customer relationships with assigned EMEAI customers, ensuring all process and equipment needs related to BELCO WGS and TSS aftermarket services are met. Respond to customer requests for technical troubleshooting, operating guidance, root-cause evaluation, performance optimization, and emergency support. Interface directly with refinery process, operations, and maintenance personnel to identify operational issues and propose solutions that improve emissions control performance, reliability, efficiency, and safety. Provide on-site technical service, including inspections, equipment assessments, troubleshooting support, commissioning/startup assistance, and operator training, with a primary focus on BELCO systems. Prepare detailed technical reports, performance reviews, troubleshooting summaries, and unit evaluations. Collaborate with internal engineering, product line, and business teams to: Document and communicate commercial leads Develop technical proposals and service scopes Identify upgrade opportunities and new value-added offerings Support business development initiatives within EMEAI Support and occasionally lead international or domestic assignments (outside of the primary EMEAI focus) for technical service or training. Partner closely with regional BDMs to identify, position, and close aftermarket service and equipment upgrade opportunities. Contribute to internal innovation, continuous improvement initiatives, engineering standards development, and knowledge sharing across the global Technical Services team. Maintain accurate, timely documentation of all service activities, customer interactions, and follow-up actions using Elessent's standard call-log and CRM practices. Participate in regular global and regional TS meetings to share updates, best practices, customer insights, and technology learnings. Support the Management Team in achieving annual regional and global objectives.

Qualifications:

Education:

Bachelor of Science in Chemical Engineering or Mechanical Engineering with at least 5 years of experience in refining or petrochemical industries.

Experience:

At least 10 years of experience in refining, petrochemical operations, or emissions control technologies. Experience with BELCO wet gas scrubbing (WGS) and/or Third Stage Separator (TSS) systems required or strongly preferred. Experience with IsoTherming or alkylation technologies is a plus but not required. Prior field service or customer-facing technical role experience highly desirable.

Location:

Preferably based in India, with the ability to support customers across the EMEAI region, including frequent travel and site-based work. Must be available to support global assignments as needed.

Travel:

* Approximately 40-50%, including occasional international travel (up to ~3 continuous weeks).