Provide technical support for Life Sciences products and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web form
Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted
Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
Recommend changes to knowledge databases, website, and other company-managed databases of technical information
Contribute to department meetings
Participate in additional special team or individual projects
May be required to perform other related duties as opportunities arise
Travel may be required for the position
How will you get here?
Requires a PhD degree in cell biology, protein biology, biochemistry or related field with 1-3 years of experience or the equivalent knowledge and industry/functional experience with Master Degree of 8-12 years within Life Sciences as Product/Application Manager
Experience with technical service, customer service and public speaking is preferred.
Good written and verbal English communication skills are essential
Self-motivated and ability to work independently; Strong organizational ability to successfully work and get things done in teams
Ability to manage multiple priorities
Problem-solving ability
Computer literacy, including spreadsheet, database, word processing and Internet applications
Ability or willingness to Travel.
Job Type: Full-time
Pay: ?30,000.00 - ?45,000.00 per month
Benefits:
Health insurance
Experience:
total work: 1 year (Required)
Work Location: In person
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