to join our growing support team. This position is ideal for freshers or candidates with up to 1 year of experience who have strong communication skills and an interest in customer interaction or technical sales.
You'll be responsible for assisting customers from the US and Canada with their technical queries related to computers, printers, and other devices, while delivering an exceptional support experience.
Key Responsibilities
Handle inbound customer queries from US/Canada clients related to computers, printers, and peripherals.
Provide high-quality customer support through calls and remote assistance tools.
Record and manage customer issues in CRM software.
Perform basic troubleshooting and recommend or upsell products/services where suitable.
Maintain professionalism and ensure customer satisfaction on every interaction.
Participate actively in team meetings and training sessions.
Who Can Apply
Experience:
0-1 year (Freshers encouraged to apply)
Education:
Bachelor's degree preferred but not mandatory
Language:
Excellent spoken English is mandatory
Requirements
Strong communication and interpersonal skills
Basic technical understanding of computers and peripherals
Comfortable working in
fixed night shifts
(US/Canada time zone)
Must be willing to work
from office (Mohali)
Shift Details
Timing:
8:00 PM - 5:00 AM (Monday to Friday)
Alternate Saturdays working
Work Mode:
On-site only (Face-to-face interview mandatory)
Benefits
Complimentary meals during the shift
Paid time off and leave encashment
Performance-based incentives and career growth opportunities
Work Location:
Tecfin Towers, Phase-8B, Mohali, Punjab
Apply Now:
hr@bytereboot.com or 6284605835
Join ByteReboot and deliver world-class customer care with a technical edge!
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Food provided
Paid sick time
Paid time off
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Shift availability:
Night Shift (Required)
Work Location: In person
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