Job Description

Key Responsibilities:

1. Technical Support & Customer Engagement

Provide pre- and post-sales technical support, including on-site demonstrations and technical presentations. Qualify leads based on current product portfolio Collaborate with D&D teams to qualify opportunities and co-create solutions with customers. Translate client's needs into engineering specifications and pass them to Product teams. Participate in project kick-off meetings and ensure customer inputs are captured precisely. Work closely with current and prospective customers to develop optimized technical solutions tailored to their operational needs. Serve as the first level of technical support for existing customer accounts, Channel Partners and tracking support activities, and escalating when necessary.

2. Tender & Opportunity Management

Study and analyse RFIs (Request for Information) and RFPs (Request for Proposals) from customers to define technical requirements. Prepare comprehensive technical responses to Tenders, RFPs, and RFIs. Participate in Defense e-tender documentation preparation including technical justifications and compliance sheets. Support Make in India and offset-related documentation (Like NDA) if and when required by the customers. Upload tenders with all required compliance documentation after thorough study and evaluation.

3. Marketing & Communication

Provide technical support to the marketing team for product positioning and campaigns (exhibitions, trade shows, and product launches). Create and manage marketing materials including brochures, presentations, posters, and event-related content. Maintain an up-to-date technical database of all products. Support website-related activities and ensure content is technically accurate and updated.

4. Reporting & Pipeline Management

Maintain records of pipeline summaries, marketing activity logs, and PO booking data in the prescribed formats. Document and track all relevant marketing and sales support activities for internal review and management reporting.

5. Internal Coordination & Documentation

Complete Product Feasibility Reports (PFR) in coordination with the design team for each opportunity. Collate and communicate technical and environmental requirements to design and validation teams. Maintain documentation such as CRR (Customer Requirement Review), RIR (Risk identification Report), and other AS9100 Rev D-compliant records. Give regular input for CRM with up to date and retrievable information
Job Type: Full-time

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Education:

Bachelor's (Preferred)
Experience:

total work: 2 years (Preferred)
Work Location: In person