Job Description

The Applications Support Manager performs application support and technology governance management of third party vendor Software as a Service (SaaS) applications and ensures compliance of all managed applications with Citi's IT and IS policies.


Management and oversight of applications portfolio from technology perspective


Maintaining current and complete application information repository, and keeping it compliant with regulatory obligations and internal processes, policies, and standards.


Subject matter expertise for designated applications and functional areas to support business and technology processes such as Vulnerability Assessment, Multi-Factor Authentication, Single SignOn


Participation in global and regional initiatives to support business and technology driven projects


Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements.


Manage a rigorous schedule of third party vulnerability assessments and ensure third party vendors' expected performance is rendered and supported, along with the identification of any critical third party risk issues.


Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance.


Facilitate the escalation of high risk Third Party incidents or perpetual performance failures affecting the compliance to Citi's Information Security Standards


Active monitoring of applications to identify policy compliance risks, vulnerabilities, and security issues


Work closely with the Information Security, Risk and Control, and vendor teams to ensure compliance of HR applications with Citis IS policies


Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment


Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.