Job Description

About the company:

At Appbrew, our mission is to create the best shopping experience for DTC brands globally. We are building an AI first app platform that enables brands to build high-performance, mobile apps that drive retention and revenue.

We're backed by Accel Partners. Three years into our journey, we have managed to work with 190+ DTC brands across India, the USA, Australia, and the UK.

Team:

You'll work with a passionate, mission-driven, and cross-disciplinary team. Our team is built to be more than the sum of its parts. We benefit from each other's perspectives, getting a more complete understanding of the problem and deliver positive impact in our customer's business.

The co-founding team currently comprises:

Abhijeet Singh, DCE+FMS, CEO Mayank Agarwal, IIT KGP, CTO Sharat Chandra, IIT KGP, CPO

Role Overview:

We are looking for a

Customer Onboarding Technical Program Manager (TPM)

to own the

end-to-end technical onboarding process

for our customers.

You will manage

multi-disciplinary onboarding programs

involving mobile app customization, e-commerce platform integration, and app store publishing.

Your goal:

deliver customers' mobile apps live, on time, and with zero post-launch issues

-- while continually improving speed, efficiency, and scalability of the onboarding process.

Key Responsibilities:

Program Management

Own and drive

onboarding timelines

from contract signature to app launch. Create and maintain

onboarding roadmaps

and

milestones

per customer. Collaborate with cross-functional teams:

Design

for branding & UI customization.

Engineering

(mobile & backend) for feature setup & integrations.

QA

for build verification.

Support & Success

Technical Coordination

Ensure

Shopify store connection

, API configurations, and app settings are correctly implemented. Coordinate

feature enablement

(push notifications, analytics, loyalty, etc.). Oversee

app release

, ensuring assets and configurations meet app store guidelines. Serve as

technical escalation point

for onboarding issues.

Process Optimization

Build

onboarding playbooks

for different customer tiers and regions. Implement

tracking dashboards

for customer onboarding status. Identify bottlenecks and work with teams to

shorten time-to-launch

. Partner with engineering to

automate repetitive setup tasks

.

Risk & Quality Management

Pre-empt app store rejection risks by aligning builds to

Apple/Google policies

. Maintain

rollback/hotfix plans

for post-launch issues. Ensure

launch checklists

are completed for every customer.

Required Skills & Experience:

2+ years

experience in Program/Project Management in SaaS or Mobile App Development. Excellent

stakeholder management

and

communication skills

. Strong organizational skills and ability to

manage multiple concurrent onboarding programs

. Experience with

Shopify

or similar e-commerce platform integrations. Strong understanding of

mobile app release cycles

(iOS/Android) and app store requirements.

Key Metrics for Success

Average

time-to-launch

per customer. % of customers launched

on time

.

Customer onboarding satisfaction score

(NPS or CSAT). % reduction in

manual onboarding tasks

through automation. Decrease in

post-launch incidents

.

Why Join Us

You'll directly impact

customer success and revenue recognition

. You'll help shape

scalable onboarding processes

for thousands of customers. You'll work on

cutting-edge e-commerce technology

Job Type: Full-time

Pay: Up to ₹1,800,000.00 per year

Benefits:

Flexible schedule Health insurance Life insurance Paid sick time Paid time off Provident Fund Work from home
Application Question(s):

How many years of work experience do you have with Software as a Service (SaaS)? Do you have experience working with Shopify or similar e-commerce platform integrations?
Work Location: In person