Job Description

Technical Program Manager / Engineering Manager - Customer Success

Location:

Bangalore, India

Department:

Engineering

Team Size:

Cross-functional coordination across engineering

About the Role

We are seeking a dynamic Technical Program Manager / Engineering Manager who thrives at the intersection of engineering execution and customer success. This role combines internal engineering coordination with external program management for our key enterprise customers. You will be responsible for driving engineering accountability, planning excellence, and ensuring successful delivery of complex enterprise B2B SaaS implementations.

Key ResponsibilitiesEngineering Coordination & Accountability

Coordinate engineering work across multiple teams and projects Drive planning processes including sprint planning, roadmap alignment, and resource allocation Support engineers and teams accountable for deliverables, timelines, and quality standards Implement and optimize project management processes and tools Track and report on engineering velocity, blockers, and project health Facilitate cross-team communication and dependency management
Program Management with Enterprise Customers

Lead technical program management for key enterprise customer implementations Serve as primary technical point of contact for strategic customer engagements Coordinate complex multi-workstream customer projects involving integrations, customizations, and deployments Manage customer expectations, timelines, and scope changes Drive customer success through proactive communication and issue resolution Facilitate technical discussions between customers and internal engineering teams
Planning & Process Excellence

Develop and maintain comprehensive project plans for both internal and customer-facing initiatives Create and track OKRs, KPIs, and success metrics for engineering delivery Establish risk management processes and mitigation strategies Drive post-mortem processes and continuous improvement initiatives Implement standardized reporting for leadership and stakeholders Optimize workflows to improve engineering productivity and customer satisfaction
Stakeholder Management

Partner closely with Product, Sales, Customer Success, and Support teams Provide regular updates to CEO and leadership on project status and risks Coordinate with external stakeholders including customer technical teams Manage escalations and ensure timely resolution of critical issues
Required QualificationsExperience & Background

5+ years of technical program management

or engineering management experience

3+ years managing complex enterprise B2B SaaS implementations

or customer-facing technical projects

Strong background in software engineering

with ability to understand technical complexities

Proven track record

of successfully delivering multi-team, multi-month technical programs Experience working directly with

enterprise customers

and managing their technical requirements
Technical Skills

Deep understanding of

software development lifecycle

and agile methodologies Experience with

enterprise software integrations

(APIs, webhooks, SSO, data pipelines) Familiarity with

cloud platforms

and modern SaaS architecture Knowledge of

analytics platforms, data processing

, and high-scale systems Proficiency with

project management tools

(Jira, Monday, Asana, etc.)
Core Competencies

Exceptional organizational skills

with ability to manage multiple complex projects simultaneously

Strong project management mindset

- comfortable supporting teams in achieving their commitments

Excellent communication skills

- both technical and business stakeholders

Customer-facing experience

with ability to manage enterprise stakeholder relationships

Problem-solving expertise

with ability to navigate ambiguous situations

Data-driven approach

to tracking progress and making decisions
Preferred Qualifications

Engineering degree

(Computer Science, Engineering, or related field)

PMP, Scrum Master, or similar certifications

Experience in

fast-growing B2B SaaS companies

serving enterprise customers Background in

analytics, BI, or data platform

implementations Experience with

customer onboarding and professional services

Previous experience in

consulting or customer-facing technical roles

Familiarity with

enterprise sales cycles

and customer success metrics
Key Success Metrics

Engineering Delivery

: On-time delivery of engineering commitments and improved team velocity

Customer Success

: Successful enterprise customer implementations and high satisfaction scores

Process Excellence

: Reduced time-to-delivery and improved predictability of engineering work

Stakeholder Satisfaction

: Positive feedback from internal teams and external customers

Risk Management

: Proactive identification and mitigation of project risks
What We Offer

Competitive salary and equity package Opportunity to work directly with CEO and senior leadership Exposure to enterprise customers and strategic business decisions Professional development budget and certification support Flexible work arrangements and modern office environment Career growth path in a rapidly scaling organization
Day-in-the-Life

Morning

: Review project dashboards, check team progress, and prepare customer updates

Mid-day

: Lead stand-ups, coordinate with cross-functional teams, and manage stakeholder communications

Afternoon

: Customer calls, planning sessions, and risk assessment meetings

End-of-day

: Update project trackers, prepare reports, and plan next-day priorities
Application Process

Please submit your resume along with a cover letter highlighting:

Your experience managing technical programs with enterprise customers Examples of how you've driven accountability and improved engineering delivery Your approach to coordinating complex, multi-team projects Specific customer success stories from technical implementations you've managed
Job Type: Full-time

Pay: ?1,550,987.63 - ?8,162,873.93 per year

Benefits:

Food provided Health insurance Life insurance Paid sick time * Paid time off