Job Description

Recruiter: Jivanshu Singh

Hiring Manager: Abhijit Sawant

Career Grade: E

Internal Closing Date: 15-Feb-23

Location: Mumbai

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We\'re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we\'re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you\'re interested in the power of potential, why not join us today and release yours? You can read more here about .

This role will be key to enabling the continued evolution of our Delivery Model.

You will be accountable for building effective relationships with your peers, with all stakeholders and the designer team. You will be owner for end-to-end implementations and also write Scripts for implementation/delivery. You will be responsible for delivery and consultancy Key objectives with high-customer engagement and satisfaction, as our customer\'s trust-advisor for BT\'s product portfolio and drive revenue collection by delivering high quality of service.

• You have to personally rollout end-to-end LAN and WAN and WLAN implementations, and maintain automation in a Cisco networking environment.
• Working standalone and in team as part of managed projects on incoming customer requests using defined processes for provisioning. Dealing with (create, cease, modify, validate) site and customer related configuration settings.
• To be successful in this role, you must be a motivated and quick learner, possess strong technical problem solving skills; and be someone who embraces challenges, constructively working together, sharing ideas and knowledge.
• Keeping up to date with the latest development of networking technologies, in particular where related to Cisco and to demonstrate good knowledge of BT products and processes within own product areas.
• You have to provide the technical support for request fulfilment, delivery, troubleshooting and hyper care to the customer network service requests. As an assigned consultant for specific projects you will need to validate (pre & post checks) the existing running configurations, to create implementation plans and provide technical approval for every change, assist and notify the customer account team proactively, if there is any network related issue, or obstacle. Candidate is required to support request fulfilment in addition to project work, migrations.
• You need to guide and support our stakeholders (e.g. Project Managers, Technical Designers) to achieve performance, customer experience expectations and quality standards within budget.
• You will need to provide troubleshooting and consultancy to technical design team and project management. Identifying possible issues and recommending changes to improve reliability, performance of the service. Attending customer calls when appropriate.
• Providing 3rd line support for other technical delivery team\'s reported incidents, including troubleshooting, diagnostics and implementing resolution, also to maintain training of other junior and senior team members.

Business Impact:

High impact on customer satisfaction and retention of contracts

Qualifications: * Good written and verbal English skills

• Expert understanding of protocols, applications, tools, products and services of CISCO Routing, Switching, Network Security and Wireless up to CCNP-CCIE level with proven deep level undertanding, configuration and troubleshooting capabilities including: dmVPN phase 1-3 over IPSec IKEv1-v2, L3 MPLS, QoS, AAA, SNMP v1-v3, Zone-Based FW, RSA Certification enrollment, MAN, L2 MPLS, packet capture mechanisms and analysis of data, mDNS, ISE, Webauth, Radius NAC, High availability, AVC, advanced DDOS protection.
• Configuring and understanding Meraki (MR/MS and MX), Meraki Dashboard, Cisco/Meraki centric LAN, and WLAN environment. Conduct predictive wireless assessments and deployments at global sites, to perform installation, maintenance and upgrade of Meraki-based WLAN dashboard and access points, adding and claiming new devices.
• Juniper configuration practice."
• Hands-on knowledge for network configuration delivery over manual configuration for data network comissioning, amend and transformation projects and WAN, LAN, WLAN modifications.
• Certification or proven equivalent knowledge of: Cisco CCNP or CCIE level Routing, and Switching, and Wireless, ISE, and Meraki
• Experience & contribute to solving complex problems.
• Implementation / Delivery / Service Operations Experience

Skills/Experience : * At least 7 years of relevant experience

• Expert level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/Voip/ISDN/ SIP/Cloud technologies
• Expert level of Cisco Data(Routing and Switching) & Wireless Products (Meraki, Arista, HP etc.)
• Full level understanding of the BT products solutions to a solid \'basic\' level (e.g. same as Sales roles) and in depth BT\'s operational/service processes would be beneficial
• Solution designing and multi-layer troubleshooting
• Technical knowledge for WLAN products and services including intermediate level knowledge of ISE.
• Full level understanding of SDWAN technology for CISCO/MERAKI.
• Hands on experience and expertise working with Cisco Viptela SDWAN.
• Able to independently support Complex change, implementation and troubleshooting for Cisco LAN, WAN, WLAN and Cisco SDWAN.
• Expert level Technical understanding of architecture and design flows
• Understanding of security flow and firewalls in the network.
• Ability to organize and attend on international conference call and discuss technical issues
• Experience in operation of end to end customer solutions

Soft Skills : * Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing

• Collaborative Partnering with all the right people
• Managing internal and external stakeholders
• Self-starter, able to work with minimal guidance and supervision
• Team-player with good coaching skills, eager to learn and also share skills and experience
• Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users

Keen learner and support CI environment

Why this job matters

The Technical Delivery Professional supports the implementation of technical solutions from initial scope to delivery, ensuring adherence to roadmap, time and budget constraints.

What you\'ll be doing

1. Supports full cycle delivery of commercial outcomes for technology developments and solutions.
2. Supports the resolution of risks and issues relating to delivery and any impacts on related components or teams.
3. Supports the collaboration across a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
4. Supports with multiple complex medium sized technical deliveries and/ or a single large technical delivery.
5. Supports the monitoring of all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
6. Supports the implementation of improvement of process and service performance and suggest and implement changes to how the team operates.
7. Supports the resolution of technical delivery problems.
8. Participates in a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.

The skills you\'ll need

Negotiation

Presenting/Demonstrating

Program Increment Planning/Big Room Planning

Agile Methodologies

KPI/Metric Monitoring

Requirements Gathering

Service Level Agreement Management

Requirements Management

Stakeholder Management

Lean Portfolio Management (LPM)

Project/Programme Management

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Who is the BT Group
We\'re the leading communications provider with customers in 180 countries. Across the world we enable customer\'s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.

BT