Job Description

Granicus is looking for a skilled Technical Product Manager with deep expertise in platform technology to join our Operations Cloud product team. The desired candidate should be passionate about our platform's ability to impact government efficiency, promote citizen engagement, and increase transparency.
Granicus has agenda, video, and records request management product offerings, united in our Operations Cloud solution set, that tailor to the unique needs of our government customers. The software that we provide is used to automate processes, provide transparency, and increase accountability. Our customers depend on our platform to provide a highly reliable and high-quality experience to their stakeholders.
We're looking for someone with experience designing and supporting software platform, who has a collaborative approach to work, and has both business and technical expertise. You will work closely with cross-functional stakeholders to align around a vision for the Operations Cloud components of the Granicus platform.
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What your impact will look like here

+ Collaborate closely with teams across the business including engineering, implementation, support, customer success, UI/UX, and product to provide expert guidance. + Maintain multiple critical software solutions.
+ Drive technology choices, implement new features, and influence the platform direction.
+ Support product consolidation strategy and a unified platform direction.
+ Collaborate with product teams to prepare project specifications and define the roadmap.
+ Build high-performance, stable, scalable systems.
+ Lead high-level architecture discussions and planning sessions.
+ Define, analyze, and report on various metrics that determine the success of the Operations Cloud solutions.
+ Monitor adoption, usage, and profitability impact of the Operations Cloud solutions and make recommendations to drive each of these levers.

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You will love this job if you have:

+ 5+ years in a product management or product engineering role + Success working in an agile environment
+ High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product
+ Excellent organizational, quantitative analytical, and project management skills
+ Experience delivery high-quality technology products and services in a fast-moving environment where priorities shift rapidly
+ Demonstrated success in working with cross-functional teams
+ Excellent communication skills regardless of the audience
+ Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible
+ Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements
+ Define, analyze, and report on various product metrics from usage to profitability
+ Monitor adoption, usage, and revenue impact of new services and features
+ Experience working in Salesforce, JIRA, and Aha! Is desirable
+ Experience with government or government technology is preferred



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Technical Qualifications:

+ Operating system and cloud fundamentals - Windows, Linux, embedded systems, AWS + Software development -Languages: C#, NodeJS, Electron, React, Ruby on Rails; Technologies: REST, SOAP, event-based communication

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include -
Employee Resource Groups to encourage diverse voices Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. Embracing diversity & fostering a culture of ideation, collaboration & meritocracy We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve--driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place -- quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Process

Assessment - Take a quick assessment. Phone screen - Speak to one of our talented recruiters to ensure this could be a fit. Hiring Manager/Panel interview - Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. Reference checks - Provide 2 references so we can hear about your awesomeness. Verbal offer - Let's talk numbers, benefits, culture and answer any questions. Written offer - Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes -
Hospitalization Insurance Policy covering employees and their family members including parents All employees are covered under Personal Accident Insurance & Term Life Insurance policy All employees can avail annual health check facility Eligible for reimbursement of telephone and internet expenses Wellness Allowance to avail health club memberships and/or access to physical fitness centres Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter Memberships for 'meditation and mindfulness apps including on-demand mental health support 24/7 Access to learning management system Say., LinkedIn Learning Premium account membership & many more Access to Rewards & recognition portal and quarterly recognition program

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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