Job Description

We are seeking an experienced and highly skilled Technical Product Manager with a strong background in Jira Administration to join our dynamic team. This pivotal role bridges the gap between technical execution and business strategy, ensuring our Enterprise Platform & Engineering product teams aligns with market needs and organizational objectives. The ideal candidate will possess a deep understanding of the product lifecycle, exceptional technical acumen, and proven expertise in optimizing Jira environments to enhance team productivity and collaboration.



Bachelor's degree in Computer Science, Engineering, or a related technical field. Minimum of 5 years of progressive experience in technical product management, with a proven track record of successfully launching and managing complex technical products. Demonstrable expert-level proficiency in Jira Administration, including hands-on experience with advanced configurations, workflow customization, user management, and reporting. Strong understanding of software development methodologies (Agile, Scrum, Kanban) and experience working within agile frameworks. Exceptional analytical and problem-solving skills, with the ability to leverage data to inform product decisions. Excellent communication, interpersonal, and presentation skills, capable of effectively engaging with both technical and non-technical audiences. Ability to lead cross-functional teams and influence stakeholders without direct authority. Experience with other Atlassian products (Confluence, Bitbucket) and their integration with Jira is highly desirable.

Product Management & Strategy:

Define and champion the product roadmap for key technical platform & engineering solutioning, aligning them with overall company goals and market opportunities. Conduct user feedback analysis to identify customer needs and translate them into detailed product requirements, user stories, and technical requirements. Collaborate closely with cross-functional teams, including Engineering, Architecture, and other Ford Business entities, to oversee the entire product development lifecycle from ideation to launch and post-launch optimization. Prioritize product features and manage the product backlog based on business value, technical feasibility, and customer impact. Act as a subject matter expert (SME) for your assigned product areas, providing technical guidance and insights to internal and external stakeholders of Enterprise Platform & Engineering Operations (EPEO) Monitor performance using data and metrics, identifying areas for improvement and driving continuous improvements. Communicate effectively with technical teams, stakeholders, and senior leadership, translating complex technical concepts into clear, actionable insights. Develop and maintain comprehensive documentation, including technical specifications, user guides, training requirements and release notes.

Jira Administration & Optimization:

Serve as the primary expert for our Jira instances, responsible for their configuration, management, and continuous optimization to meet organizational needs. Configure and customize Jira projects, workflows, issue types, screens, fields, permissions, and notification schemes to support diverse team requirements (e.g., Software Development, IT, Marketing). Manage user accounts, groups, and permission schemes within Jira and integrated Atlassian tools, ensuring appropriate access control and data security. Develop and maintain custom dashboards, reports, and advanced filters to provide actionable insights into project progress, team performance, and key metrics. Implement and manage Jira automation rules to streamline processes and improve efficiency. Integrate Jira with other essential tools and systems (e.g., Confluence, service desks, development tools) to ensure seamless data flow and enhanced functionality. Provide training, support, and best practice guidance to Jira users across the organization, fostering effective utilization of the platform. * Develop and enforce Jira administration policies and guidelines, and contribute to the overall Atlassian stack governance.