Job Description

About Kapture CX:

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Role Overview:

We are seeking a Delivery Product Manager to support end-to-end execution of AI delivery projects. This role acts as the link between the client, delivery, and product teams--responsible for ensuring smooth implementation, issue resolution, and alignment with the overall AI product ecosystem.

Responsibilities

Review project plans to identify any gaps in deliverables, timelines, or dependencies. Provide solution recommendations for custom client requirements or new use cases. Participate in client discussions as a product expert, ensuring clarity on capabilities and solution design. Collaborate with backend and tech teams to troubleshoot and resolve project-related technical issues. Work with other product teams to align deliverables with the broader AI delivery roadmap. Track and report progress across ongoing engagements and escalate risks proactively. Document product feedback and insights from delivery to help prioritize future enhancements.

Requirements

3-6 years of experience in product delivery, product management, or project coordination roles, preferably within a SaaS or AI-led environment. Strong functional understanding of enterprise SaaS products, API integrations, and data flows. Excellent communication and problem-solving skills; comfortable interacting with both clients and technical teams. Ability to organize, prioritize, and execute multiple projects simultaneously. Experience working with cross-functional teams in dynamic, evolving environments.

Good to Have

Exposure to AI/ML-driven use cases, automation tools, or CRM platforms. * Experience in client implementation or delivery roles within enterprise SaaS.