Job Description

Position at Ingram Micro

Technical Product Manager - Global Digital Solutions

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world's largest technology distributor with operations in 59 countries and more than 35,000 associates.

*This position is in the Irvine, California corporate headquarters and has the opportunity for hybrid work with up to three days remote per week.

Do you want to drive digital innovation for a global company whose web sites serve 60+ million yearly visits and generate over $4B in annual revenue across 30 countries? Does the opportunity to create digital capabilities which exceed customer expectations while establishing the pathway to double digit growth excite you? Are you fulfilled by seeing the results of your efforts impact key metrics and move needles? If yes, then the Technical Product Manager role at Ingram Micro may be for you.

The Ingram Global Digital Solutions team is looking for a Technical Product Manager to drive key customer experience initiatives for its Global digital properties. As a Technical Product Manager, you will be a critical part of the Product and Platform organization that owns feature development, prioritization, and launch for impactful new products. You will work with our customers, business stakeholders, Partners, UX, Engineering and IT teams to define product features, set priorities and lead launches. Key responsibilities will include authoring Epics, User stories, and technical functional documents; driving development across IT, Engineering, Design, and UX in alignment with customer, business and market requirements; diving into customer feedback, BI and other data to help prioritize and focus improvements and launches; help lead execution and delivery.

We are looking for a smart and innovative product manager who is self-sufficient and thrives in ambiguity, has experience in setting web product area strategies and roadmaps, has worked closely with Agile development teams, and can balance both business and technical demands. Success is measured through customer engagement, internal efficiencies, customer satisfaction, and delivery - in short you make a difference for our customers and our business!

We are looking for strong market and customer analytical skills to extract the prioritization of product roadmaps and business cases. Equally important is the ability to effectively work with agile/scrum development teams to convey and execute upon the product vision and roadmap. As a Technical Product Manager, you must be proficient in both business and technical settings.

The Technical Product Manager will have responsibility for key digital capabilities that drive customer engagement by integrating and leveraging backend systems and data. The ability to work closely with your technical team as well as with various stakeholders from marketing to divisional and corporate groups, UX, analytics, and other internal teams. Agile team building, cross functional collaboration, accountability, ownership and defining success criteria are some of the key qualities required for this position.

The ideal candidate will be strong in the following areas:

• Technical Product Management and development, working together with business and technology teams to design, develop, or enhance presentation, engine, or data layer capabilities.
• Strong advocate for internal and external customers and is able to convert their needs into prioritized roadmaps, epics, and stories
• Technical knowledge, you must be able to converse effectively with technical teams and understand how your product works
• Product area management, including creating strategy, roadmaps, and managing backlogs
• Understanding of the key stakeholders and the associated business units
• Product knowledge of ecommerce, ideally within a B2B and B2B2C environment
• Collaboration with development teams to define scope and processes within Agile Framework
• Ability to understand complex business and technical considerations and make appropriate decisions to ensure positive, global results

Your role:

• Define product area strategy, roadmaps, and the scope of work that align with the vision of the digital strategy organization
• Be the product owner for your product area working closely with the development team to deliver upon the strategy and roadmap through backlog development and execution
• Meet with customers, partners, peers and stakeholders, including key business stakeholders, to understand market and business requirements, opportunities, and challenges
• Latitude to make product decisions for responsible functional area as aligned with broader goals
• Help to build a strong culture within the scrum team
• Collaborate with the respective UI/UX team to assist in designing the best product in terms of customer experience
• Contribute to long-term digital roadmap and strategy
• Be an ambassador for all things digital within Ingram Micro and to champion transformation across the organization

What you bring to the role:

• BA/BS in Computer Science, Business Administration, or related technical field
• 5+ years of relevant technical product management experience within a digital/web environment
• Demonstrated ability to quickly grasp new technology, and complex workflows
• Ability to interact with engineers and designers on technical topics to identify best possible decisions
• Data driven with the ability to define, track and act upon KPIs
• Outstanding written and verbal communication skills
• Strong knowledge and practical experience with product management, business strategy, technology strategy, and roadmap planning and scenario analysis
• Fluent in Agile, Scrum, and, ideally, SAFe
• Experience working in Jira, Confluence, and similar tools
• Preferred: an MBA (or equivalent) from a top-tier institution, or equivalent business experience

Position may require travel.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro's COVID-19 policy and process for verification of vaccination status prior to the start of employment.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not - and will not - tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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