Job Description

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Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Consumer & Community Banking, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Defines the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Creates Initiatives, Prioritize user stories and feature epics to ensure work focuses on those with maximum value that are aligned with the overarching business and product goals for the firm
• Owns execution of agile framework including prioritization of roadmap initiatives, inbound requests, quarterly planning, backlog health, testing and production readiness
• Collaborates with Technology Partner, Area Product Owners, SCRUM teams of software engineers responsible for delivering solutions to deliver quality cutting edge features for engineering customers.
• Interfaces with product stakeholders and cabinet members (e.g., Legal, Controls, etc.) and own to completion any product deliverables and action plans
• Partners with customer success team and LOB teams to understand customer experience pain points, leading to the ideation then development of new or enhanced features
• Manages P&L, budgeting for the Area Product.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Knowledge of industry wide technology strategies and best practices, overall SDLC process.
• Development background with knowledge on building distributed systems and framework/platform mindset
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Good understanding of below technology skills:

• Cloud technology, cloud strategy and cloud computing technologies including Cloud Foundry, AWS (Amazon Web Services).
• Container technologies including Docker and Kubernetes.
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Strong problem-solving skills and ownership mindset
• Experience in working as part of a team of geographically distributed and culturally diverse people. Ability to work effectively in a highly matrixed and rapidly changing environment
• Ability to work effectively in a highly matrixed and rapidly changing environment

Preferred qualifications, capabilities, and skills

• Strong understanding of, or experience working within an Agile development framework
• Ability to think strategically, innovate and clearly communicate complex ideas
• Ability to independently influence senior executives and product stakeholders
• Proficiency with product management tools (e.g., Jira, Adobe Analytics, Figma) and Microsoft Office (e.g., PowerPoint, Excel)
• Experience developing frameworks or experience working on other cloud platforms (Google, Azure) a plus.
• Excellent interpersonal and communication skills, both written and verbal, also Exceptional time management, multi-tasking and prioritization skills

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase