Job Description

About the Role

We are looking for a highly skilled Technical Operations Manager to oversee and maintain our digital infrastructure across websites, hosting platforms, CRMs, ERPs, and integrated business tools. This role is critical in ensuring that our systems are secure, reliable, and seamlessly connected to support daily operations, sales, marketing, and customer experience.

Key Responsibilities

1. Website & Hosting Management

Manage WordPress websites (TheraYog, YoginiSrishti, VedicMum, VM) including updates, troubleshooting, and uptime monitoring. Oversee hosting accounts (Hostinger, GoDaddy, Bluehost, YouStable) and ensure site security, SSL, and backups. Handle DNS management, domain renewals, and mailbox setup. Work with plugins (Elementor, WPForms, PAFE, Automator, etc.) and ensure smooth functionality.
2. CRM & ERP

Manage and maintain

Zoho

,

Odoo

,

Freshworks

, and related CRM/ERP tools. Customize workflows, manage user access, and integrate CRMs with websites and automation tools. Ensure data hygiene, lead tracking, and reporting across platforms.
3. API Setup & Integrations

Configure and manage API integrations between platforms (Razorpay, Cashfree, Stripe, Shopify, Shiprocket, WhatsApp APIs like WATI/AiSensy). Set up webhooks for payment gateways, LMS platforms, and logistics. Monitor and troubleshoot integration failures.
4. LMS & E-commerce Platforms

Manage

Knorish

and other LMS platforms (course setup, user management, automation). Oversee Shopify stores (setup, product updates, integrations with logistics and payments). Ensure smooth student and customer experience.
5. Automation, Plugins & Tech Tools

Maintain and optimize

Pabbly

, Automator plugins, and other workflow tools. Set up triggers for email/SMS/WhatsApp automation. Work with productivity tools (Calendly, Notion, Asana, Manatal) to streamline internal operations.
6. Analytics & Tracking

Implement and monitor uptime & performance tracking (Uptime Robot, InsightIQ). Manage dashboards on Tableau, Zoho Analytics, and CRM reporting. Provide regular reports on sales funnels, customer journey, and system performance.

Skills & Qualifications

Strong experience in

WordPress, hosting, and domain management

. Hands-on expertise with

CRM/ERP systems

(Zoho, Odoo, Freshworks). Good knowledge of

API integrations, payment gateways, and automation tools

. Experience with

LMS platforms (Knorish or similar)

and

Shopify/e-commerce setups

. Familiarity with

analytics dashboards and tracking tools

(Tableau, UptimeRobot, InsightIQ). Knowledge of DNS, cPanel, cloud hosting, and email configurations. Problem-solving mindset with ability to troubleshoot across multiple systems. Strong organizational and documentation skills.

Preferred Background

3-5 years of experience in

IT, Web Management, or Technical Operations

. Previous exposure to

health-tech, e-commerce, or ed-tech

is a plus. Ability to work independently, manage multiple tools, and coordinate with external vendors/teams.
Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

Leave encashment Paid time off
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Are you comfortable with a budget of 4-6LPA?
Experience:

WordPress: 2 years (Required) Shopify : 2 years (Required)
Work Location: In person