Job Description

Technical Operations Lead

Location

: Remote

Employment Type

: Full-time

Reports To

: Director

Salary

: Best in the Industry

Job Overview

We are seeking a

Technical Operations Lead

to take full responsibility for managing and optimizing our company's technology ecosystem, including infrastructure, security, and low-code automation.

This is a leadership role, not merely a support function. The ideal candidate will be responsible for managing systems, driving improvements, collaborating with vendors, and enhancing internal workflows using low-code/no-code platforms and modern web technologies.

You will work across a diverse stack and will have the autonomy to evaluate, recommend, and implement tools that help us scale operations effectively.

Core Responsibilities

1. Low-Code & Web Customization

Enhance our custom Zoho Creator applications using: -- Deluge scripting for logic and workflows -- HTML, CSS, JavaScript for UI customization Build integrations via Zoho Flow and APIs Ensure scalable, user-centric app design

2. Technical Leadership & Vendor Coordination

Lead coordination with external vendors and contractors Scope and deliver for In- house IT and automation projects Advise leadership on tech strategy and implementation

3. Tech Improvement & Innovation

Proactively optimize systems and workflows Identify and implement automation and efficiency opportunities Recommend new systems or upgrades aligned with goals

4. Systems Administration

Administer accounts, access controls, and compliance for: -- Microsoft 365 (Exchange, SharePoint, Intune) -- Microsoft Entra ID (Azure AD) -- WordPress backend and plugins -- VoIP configuration Technical Support & Troubleshooting

5. Documentation, Governance & Support

Maintain accurate technical documentation and SOPs Provide support for escalated IT issues and staff training Ensure data security and platform compliance

Desired Profile

Must Have:

Bachelor's degree in IT, Computer Science, or a related field. 5-7 years in IT administration or technical operations Hands-on expertise in: -- Microsoft 365 suite -- Zoho Creator (with scripting and forms) -- WordPress admin and configuration -- VoIP systems -- HTML, CSS, JavaScript Proven experience leading cross-platform projects and vendors

Good To Have:

Experience with REST APIs and integration testing Familiarity with cloud identity and security tools Background in low-code/no-code architecture

Essential Soft Skills

Strong communication across technical and non-technical stakeholders Analytical mindset with excellent problem-solving abilities Effective time management and task prioritization Adaptability with a proactive learning approach Ownership-driven and detail-focused

Mindset & Attributes

Strategic thinker with hands-on execution ability Independent, self-motivated, and improvement-oriented Collaborative and able to lead cross-functional efforts Values structured documentation and scalable design

What We Offer

A leadership opportunity to own and shape our full tech stack Flexibility to implement systems and automation that scale Direct access to company leadership on high-impact initiatives Support for continuous professional growth and certifications
Job Types: Full-time, Permanent

Pay: From ?720,000.00 per year

Benefits:

Work from home
Shift:

Day shift
Work Days:

Monday to Friday Weekend availability
Experience:

Technical operations: 5 years (Required)
Work Location: Remote

Expected Start Date: 10/07/2025