: We are looking for a dedicated and skilled Technical and On-Site
Support Specialist to join our FRP Rebar team. In this role, you will be instrumental
in providing technical assistance and on-site support to our clients. If you are a
proactive problem solver with technical expertise and a commitment to exceptional
customer service, we invite you to apply.
Technical Support:
Provide timely and effective technical support to customers via phone, email, or other communication channels.
Diagnose and troubleshoot technical issues related to FRP rebar and its various
applications.
Collaborate with the product development team to understand and resolve complex
technical problems.
Document and track customer issues, solutions, and interactions.
Offer remote assistance to clients, guiding them through step-by-step solutions.
Keep up-to-date with product knowledge, industry trends, and emerging technologies.
On-Site Support:
Conduct on-site visits to client locations for unloading, installing, and maintenance.
Collaborate with clients to understand their specific technical requirements and provide
tailored solutions.
Perform routine maintenance and updates to ensure optimal performance of installed
products.
Train clients and end-users on the use and maintenance of FRP rebar.
Troubleshoot and resolve on-site technical issues promptly and efficiently.
Collaborate with the sales and customer support teams to provide technical insights during pre-sales and post-sales activities.
Cross-Functional Collaboration:
Collaborate with cross-functional teams, including sales, customer support, and product development, to ensure seamless integration and support processes.
Provide feedback on common technical issues to contribute to product improvement and development.
Participate in regular meetings to share insights, challenges, and solutions with team members.
Requirements:
Bachelor's degree in Civil or Structural engineering, or a related field.
Proven experience in technical support or a related technical role for construction industries. (Preferably related to FRP products)
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Familiarity with industry-standard technologies, systems, and protocols.
Ability to work independently and as part of a team.
Strong customer service orientation and interpersonal skills.
Willingness to travel to client locations for on-site support.
Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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