Job Description

Country/Region: IN
Requisition ID: 30798
Work Model:
Position Type:
Salary Range:
Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

Title:

Technical Lead-Cloud & Infra Engg

==================================================

Description:

Area(s) of responsibility

-----------------------------



Solution Design & Architecture: Design and build efficient call flows using Genesys Architect. Architect scalable and future-ready omnichannel solutions. Lead migration projects (e.g., from on-prem to cloud platforms). Implementation & Optimization: Implement IVR, skill-based routing, callback queuing, and agent desktop integrations. Optimize IVR flows and self-service features using tools like Intent Analyzer. Oversee deployment and maintenance of Genesys components Building Conversational IVR, Chatbots and voicebots. Integration & Development: Integrate Genesys with CRM with CTI platforms Develop API services for system interactions. Collaborate with cross-functional teams for seamless integration with digital channels. Document configurations and support knowledge transfer.

Skills with M/O flag are part of Specialization

---------------------------------------------------


Think Holistically -PL3 (Behavioural)
Win the Customer -PL3 (Behavioural)
Availability Management -PL4 (Functional)
IT Infrastructure -PL4 (Functional)
Incident Management -PL4 (Functional)
Capacity Management -PL3 (Functional)
Service Catalogue Management -PL2 (Functional)
One Birlasoft -PL3 (Behavioural)
Service Level Management -PL3 (Functional)
Results Matter -PL3 (Behavioural)
Get Future Ready -PL3 (Behavioural)
Help the tribe -PL3 (Behavioural)
GCP-Administration - PL4 (Mandatory)
GCP-DevOps - PL3 (Optional)
Wintel Administration - PL3 (Optional)
Linux administration - PL3 (Optional)
GCP-IaC - PL4 (Mandatory)