Lead and support a team of field/service engineers across assigned regions.
Drive daily service operations ensuring SLA adherence and customer satisfaction.
Perform root cause analysis for repeated technical issues and implement corrective actions.
Coordinate with OEMs (e.g., HP, Lenovo, Dell) for escalations, spares, and technical approvals.
Conduct periodic audits, training sessions, and performance reviews of engineers.
Ensure correct diagnosis and closure of cases in CRM tools or ticketing systems.
Support in installation, troubleshooting, and preventive maintenance activities.
Work closely with Regional Leads and Tech-Lead Manager for continuous process improvement.
Track and report daily/weekly performance metrics and technical gaps.
Required Skills & Qualifications:
Diploma / B.Tech / B.E. in Electronics, Computer Science, or related field.
1-4 years of experience in IT hardware / field service / technical operations.
Hands-on experience with desktop, laptop, and printer repairs.
Strong understanding of troubleshooting methodologies and escalation handling.
Excellent communication, reporting, and coordination skills.
Leadership and mentoring capabilities.
Familiarity with CRM/ticketing tools (HP OWS, Siebel, or similar) preferred.
Key Attributes:
Ownership mindset with problem-solving attitude.
Ability to work under pressure and meet deadlines.
Strong analytical and decision-making skills.
Commitment to quality and customer satisfaction.
Job Type: Contractual / Temporary
Pay: ?18,244.00 - ?21,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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