Job Description

About Chubb



Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .



About Chubb India



At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow



With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.



We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

MAJOR DUTIES & RESPONSIBILITIES

This position requires minimum of 12-15 years of development & support skills and will be monitoring the applications on daily basis the status of services, requests from users, job monitoring in production, queue management, resolution of issues within the SLA's. Escalate the issues to L3/Dev team and follow through completion and notify the uses on the status of the issues.


Candidate to be analytical, and results oriented with a passion for quickly learning newer technologies, an appreciation for highly complex applications landscape, and a desire to work in a highly collaborative agile environment as part of a global team.

Responsibilities:

*Perform troubleshooting, analysis, research, and resolution using advanced query and programming skills. Conducts root cause analysis


*Communicate with line of business and management the overall status and health of the application


*Look for areas of improvement in monitoring, application stability, and speed of determining root cause


*Test and validate system performance.


*Collaborate cross-functionally with all Operational Engineering teams to troubleshoot production and development systems, application issues


*Initiates and complies with Change Control procedures


*Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same & Highly motivated, mature and eager to be part of the Systems team


*Solves problems coordinating between the team and interfacing groups/individuals


*Escalate issues to appropriate groups and track problem resolution


*Interface with clients to provide event status


*Participate in and understand the goals and direction of the organization and assist the group in meeting these goals


*Provide engineering recommendations for process improvements


*Enterprise support and escalations for level 3 Service desk and Engineering Team


*Develop and maintain standard operating procedures and knowledge base of current and new technologies for ServiceDesk and Engineering Teams


*Manage vendors and support incidents across offices using well defined SLAs


*Develop and perform routine maintenance and patching schedules in order to keep messaging environment at highest uptime

Requirements:

*Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions


*Experience working with service now and Jira


*Hands-on experience with Change Request, Incident and problem management(change management process)


*5+ years of experience working on of support of 24x7 support operations group


*8+ years of experience with DWH, ETL tools like IICS, Databricks, Python + SQL experience


*Release management experience a plus


*Willingness to work occasional non-standard hours and participate in an on-call rotation


*Nice to have ITIL Certification not mandatory


*Some experience with GitHub and Jenkins is desired


*Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions


*5+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) preferred


*Ensuring successful deployment of application builds in Test and Production Environments


*Document and create new knowledge base to provide the most effective solutions to application issues


*Working on maintenance, Deployments, Releases




Why Chubb?



Join Chubb to be part of a leading global insurance company!


Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.



Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence A Great Place to work: Chubb India has been recognized as a Great Place to Work for the years 2023-2024, 2024-2025 and 2025-2026 Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment
Employee Benefits



Our company offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career


advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:



Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs. Health and Welfare Benefits: We care about our employees' well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.
Application Process



Our recruitment process is designed to be transparent, and inclusive.


Step 1: Submit your application via the Chubb Careers Portal. Step 2: Engage with our recruitment team for an initial discussion. Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable). Step 4: Final interaction with Chubb leadership.
Join Us



With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India's journey.


Apply Now: Chubb External Careers