Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow


With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.


We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title

: Technical Lead*

Function/Department

: Technology*

Location

: Hyderabad - Work From Office*

Employment Type

: Full-time*

Reports To

: SureshBabu Talasila*

Key Objective

Chubb's Infrastructure organization has responsibility for the coordination, development and support of all activities related to the production, operations and engineering of Chubb's core infrastructure including data centers, voice and data networking solutions, messaging/mail, mainframe, servers, databases, wireless technologies and associated end user computing, services and support.

Major Responsbilities

This position is responsible for providing management oversight and coordination of IT operational activities for Chubb's


Infrastructure as it relates to job scheduling, AUTOSYS Systems analysis, design and administration. Specifically, the AUTOSYS Lead Administrator will have accountability for managing people resources within the Technology Operating Center. The candidate in this role will be accountable to:


Provide oversight and direction on issue management and the development of processes and procedures to ensure effective support coordination and tracking of these activities across the broader team Provide application and system support for several internal departments. Develop Autosys training program and implement process to train developers, admin, scheduling, and operations staff

.

Create and manage UNIX and Windows directories and files for application groups. Create and maintain UNIX ACL and set up security for application teams. Create UNIX and Windows scripts that call various executables and utilities. Proactively identify, troubleshoot, and correct production and non-production issues in batch, scripts, and application before they occur. Serve as Technical Architect tasked with the business goal to upgrade Autosys and its components in two different environments running Windows and Linux OS and Oracle and MSSQL across physical, virtualized, and cloud environments. Plan and implement Technical Solution, Architectural Needs, Upgrade Considerations, Cutover Plan, Users Training Requirements and Upgrade Autosys and its component from 11.3.6 SP8 to R12.1 including conversion from Windows to Linux and SQL DB to Oracle DB. Develop and maintain documentation and standards for CA Autosys for UNIX and Windows users. Build relationships with internal technical & business stakeholders, and external vendors and take ownership of resolution engaging all key stakeholders

In addition to the above, the Incident Lead Manager will be working closely various Infrastructure Managers/Leaders within North America and EMEA in bringing resolution to high Priority/Severity tickets/issues. Further responsibilities include providing expertise in technology support and analysis from an incident perspective, as it relates to day to day business functions, project coordination for infrastructure deployments, vendor partner activities, communication development for operational related activities, and driving resolution to infrastructure related issues impacting the end user community.


This role requires being proficient with the Service Now ITSM tool.


The following are additional key responsibilities. Within each of these functions, the candidate will work closely with North America Infrastructure Managers in accordance with the associated governance processes.

Technology Support

Is a member of the Batch Scheduling Group within the Technology Operating Center. Familiar with various technology platforms including Mainframe, Open Systems, Windows and Linux Familiar with architecture of On-Prem as well Cloud Infrastructure processing. Dealing with High Priority issues on a day to day basis and learning from each. Interaction with appropriate vendor partners ensuring awareness of new feature/functionality is reviewed and implemented as required.

Compliance

Accountable for adhering to compliance and audit related needs.

Service Excellence

Accountability for ensuring IT service delivery restoration in a timely manner. Participant in clear, concise communication and providing management with necessary updates in a timely manner. Evaluates service reports and proactively identifies and pursues required corrective actions in problem areas.

IT Partnership

Leverages the broader IT organization to communicate and deliver business value. * Facilitates business discussions that position IT to meet the on-going needs of business partners.