Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow


With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.


We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title

: Technical Lead*

Function/Department

: Technology*

Location

: Hyderabad - Work From Office*

Employment Type

: Full-time*

Reports to

- Kamaraju Pukalu*

Role Overview

The IAM Authentication Support Engineer spends most of the time (75% or more) supporting end users and responding to system related incidents. Ensuring that authentication and authorization systems are operating efficiently and are stable is a business-critical function. Aside from responding to end user requests and system incidents, the monitoring of production servers and services will be conducted and reported to IAM leadership on an agreed upon cadence. It is expected that this resource will act in a professional manner to support end users and assist on other work efforts, as needed, for an effective authentication and authorization program.

Skills:

Strong working knowledge of the following software, tools, standards, and protocols: Entrust GetAccess, Ping, Azure ADB2C, SAML, OAuth 2.0, OIDC, REST API, JWT, SOAP, MFA, Postman and other authentication and authorization standards Proficient in analyzing logs Experience with Java programming, Oracle database, Apache, and IIS Familiar with AppDynamics for monitoring and tuning Scripting abilities a plus Strong knowledge in load balancing methodology and in redundant and high availability services Ability to set priorities and follow project schedules Knowledge of integration processes with directory services such as Active Directory and Azure AD Strong analytical and troubleshooting skills Strong Middleware and runtime installation skills on Linux and Windows Knowledge of operational support for production systems Ensure operational processes are followed and evaluated for efficiency Strong proficiency in reverse proxy architecture Strong organizational, written, verbal and interpersonal communication skills Must be able to work with and communicate with people of various knowledge levels from the very technical to the casual user Strong customer service skills High level of attention to detail Adhere to defined SLAs for incident and ticket response .

Responsibilities:

Respond to end user requests and other system(s) incidents via internal ticketing system Monitor, download, and apply the supported applications' upgrades, updates, and fixes Monitor applications and services provided by those applications using monitoring tools Monitor, report, and present metrics on performance to management on progress Provide support with issues as needed Report and respond to critical production outages Provide technical assistance and consulting on problems that may be application related Document process diagrams, data flow diagrams, flow charts, data maps, and data dictionaries as appropriate Investigate and document root cause for system outages Collaborate with cross-functional technical teams to ensure high standards and quality of products and services Script or create simple programs to automate daily operational tasks Review and propose standards and procedures Update operations and user documentation as needed Maintain technical knowledge of various applications and development tools Provide technical assistance to team members as needed Maintain documentation of processes to ensure accuracy * Perform other duties as assigned.