Job Description

Roles and Responsibilities



Guide delivery teams based on project needs Ensure the delivery chain executes smoothly Ensure construction of software adheres to the handbooks and best practices Drive and analyse client and end-user feedback to discover opportunities to improve the overall user experience throughout the design process and product lifecycle Work directly with client stakeholders and end-users to design end-to-end experiences using participatory and iterative design techniques including observational studies, user interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts Execute full software development life cycle right from requirement gathering till production support Design, develop, implement and maintain BPM/CRM application software using PEGA platform Lead development team and coordinate with developers at different delivery centres across the globe Verify all functional and technical requirements are covered in completed technical designs and build Work with users/servicing team to build a solution that improves servicing capability and productivity

Qualifications

Range of Year Experience-Min Year

Range of Year Experience-Max Year