Job Description

Overview

Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM, CSM)
Telecom domain experience
Agile project delivery in ServiceNow
Technical design in ServiceNow
Scoped Application Development

Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions.

Should provide technical expertise to evaluate the impacts and links between structure, people, process and technology

The ServiceNow Tech Lead is accountable for configuring and setting up ServiceNow ITSM, ITAM, ITOM & CSM modules to Prodapt\xe2\x80\x99s clients

Responsibilities

• Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design, sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
• Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Design and develop ServiceNow data model to support process integrations
• Ability to understand ServiceNow lifecycle, multitask, time management skills
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools
• Hands-on development experience in the ServiceNow platform notably CSM, ITSM, ITOM, ITAM
• Deep understanding of the key technologies used building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.
• Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions

• Experience with Agile and Scrum development approaches
• Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc).

• Experience in loading data into SNOW from third party system using Web Services and Import Sets.
• Should have experience at UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow

• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

• Should be able to create technical documentation for reference and reporting
• Hands-On experience on MID Server Integrations
• Implementation experience in ServiceNow Discovery & ITAM modules
• Hands-on experience in hardware/ software asset reconciliation
• Experience in installing HAM/SAM Modules
• Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment
• Hands-on experience in Creating and maintaining API\xe2\x80\x99s and data integration processes between ServiceNow and other services.
• Should be able to build customized dashboards and reports based on client\xe2\x80\x99s requirements
• Implementation and customization of CSM Portal, Agent Workspace and Service Portal
• Having knowledge on TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred
• Should have experience in deploying packages across test/prod instances
• Having ATF experience is preferred
• Must have interest to coach/mentor junior engineers and deliver assigned tasks
• Should have good slide preparation and presentation skill

Requirements

Responsible for Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM, CSM)
Telecom domain experience
Agile project delivery in ServiceNow
Technical design in ServiceNow
Scoped Application Development

Prodapt