Job Description

Company Name: VARITE India Private Limited
About The Client:
Linde plc is a global multinational chemical company founded in Germany and, since 2018, domiciled in Ireland and headquartered in the United Kingdom. Linde is the world's largest industrial gas company by market share and revenue. It serves customers in the healthcare, petroleum refining, manufacturing, food, beverage carbonation, fibre-optics, steel making, aerospace, material handling equipment (MHE), chemicals, electronics and water treatment industries.
About The Job:

• Primarily responsible for Service Delivery by ensuring completion of engagements of self and the team members within the committed expectations, timeline and quality.
• Manage and optimize the utilization of resources who have dotted line reporting.
• To ensure continuous service improvement through new initiatives and innovations.
• Improve the footprint in Corporate IT and Regional IT.
• Optimize cost and resources.
• Ensure appropriate back-up for self and team.

Essential Job Functions:
Service Delivery

• Responsible & Accountable for delivery of Global SAP Application Development and Support services with ownership and accountability. This includes delivery of ongoing IT and/or Business Projects, apart from regular baseline support and maintenance activities.
• Responsible for Work planning, Resource allocation and Effective reporting of the Service and the team on an ongoing basis.
• Point of Contact and representative of the Service and team that provides the service.
• Understanding of customer expectations and impact of service issues. Maintain good relationship and manage expectations of the Customers while being able to deliver agreed expectations.
• Collaborative relationship with other team managers and staff, located inside as well as outside the Centre.
• Work with Service Provider resources and Third-Party vendors, required to deliver the service where relevant.
• A contributor in developing the local strategy and help execute the strategy for delivering a service in alignment with the global IT strategy from the Centre. Builds commitment to strategic direction.
• Ensure distribution of knowledge within the team through proactive cross skilling and knowledge management activities.
• Ensure upskilling by continuous learning and development opportunities to expand knowledge and competencies in the S/4 HANA and BTP technologies for self and of the team members.

People Management

• Facilitate and develop team members to work effectively as part of the Global team
• Responsible for retaining key talent, knowledge management and performance management of under performers.
• Ensure alignment of team-members to the other Global & Regional teams and build a motivated, high performing team.
• Participate in the performance reviews process with the Functional Lead and support in ensuring completion of development targets of resources who have dotted line reporting.

Processes

• Ensure process adherence and Compliance to Linde procedures & policies.
• Ability to think, plan and execute within defined policies and objectives.
• Responsible for defining new processes, standards, addressing process gaps and modifying existing processes depending on the needs of the service.
• Ability to deal with process exceptions effectively - showing flexibility, good judgement, service orientation and risk management.
• Identify opportunities for process improvement, harmonization and Globalisation.

Key Interfaces

• Business Services
• Functional Managers
• Support Teams within and Outside the Centre
• Surge Partners/ Third Party Vendors
• Senior Management
• Project Managers
• Process Teams - i.e. Service Management, Release Management and others

Required Critical Behaviours

• Ability to plan own workload and work in teams effectively.
• Self-motivated, with the ability to learn and work in a meticulous and organized manner.
• Excellent communication skills (both technical and non-technical) required to effectively coordinate with Management and other peers across the global organisation.
• Ability to multi-task across assignments.
• Ability to lead by example, motivate a team and foster team spirit.
• Coordinate training and coaching of new recruits, involvement in recruitment process.
• Ability to integrate with other IT functions and with peers across locations working across different time zones.
• Operates ethically and with integrity.
• Confirmed analytical skills, together with the ability to think "outside the box". The solution to the problem is based mainly upon previous experience but also on the analysis of factual and qualitative information.
• Impacts the business by quality of own work and through the ability to deliver high quality and successful solutions within own area of expertise.
• Is open to changes and innovation.
• Is result oriented. Follows up in implementing decisions.

Qualifications:

• Should have knowledge and experience in one or more of the technology areas related to the Service provided by the Centre.
• Understanding of support, maintenance and development framework and processes followed in Linde.
• Ability to understand, influence and support customer needs by applying previous knowledge/ experience resulting in mutually agreed plan of action.
• Ability to manage a team of highly experienced professionals (including those working with service providers)
• Global/ Inter-cultural Working Skills with exposure to working in a geographically dispersed environment & ability to work across multiple time zones
• Effective coaching and mentoring skills
• Effective technical and non-technical communication skills both written and spoken.
• Knowledge of trends and developments in the information technology area. In depth knowledge of trends and developments in the arena of SAP S/4 HANA and BTP.
• A degree or equivalent from a reputed institute.
• Formal training and/or Certification related to SAP ABAP and/or UI5
• Should have overall 10+ years of relevant IT experience working with reputed companies.
• Experience in working with internal and external teams.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
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Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.