Job Description

Country/Region: IN
Requisition ID: 32416
Work Model:
Position Type:
Salary Range:
Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title:

Technical Lead - Oracle CX Consultant

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Description:

Area(s) of responsibility

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Primary Skill: Oracle RightNow Cloud Service



Required Additional skill: Oracle Sales Cloud Sales Force Automation



: Oracle RightNow Service Cloud Consultant



Role Overview:



The Oracle CX Consultant will be responsible for implementing, customizing, and supporting Oracle Customer Experience (CX) solutions, including Service Cloud, Sales Cloud and CDM. The ideal candidate will possess a blend of technical, functional, and soft skills to deliver high-quality solutions and drive business value for clients.





Key Responsibilities



Technical Skills:


Develop and customize Oracle RightNow Service Cloud components, including (Mandatory to have)


o Reports and Dashboards/Scheduling



o Widget Customizations, Customer Portal configuration



o Custom Scripts and Addins



o Javascript API, Custom Process (CPM), Custom scripts



o Integrations and Workspace Design



o REST API, PHP, ROQL


Configure and enhance Oracle Sales Cloud features (Good to have)


o Sandbox, Pages, Work areas, Workspaces



o OTBI and BIP reports



o Groovy Scripts, Oracle SQL, Application Composer



o Sales plugin in Outlook, Import/Export, Integrations (REST/SOAP API), Workflow



Qualifications


Bachelor's degree in Computer Science, Information Technology, or related field

5+ years of experience in Oracle CX implementation and support

Hands-on expertise in Oracle RightNow Service Cloud, Sales Cloud and CDM modules

Proficiency in scripting (Groovy, JavaScript, PHP), API integrations, and report development

Experience in functional configuration and business process mapping

Excellent communication and interpersonal skills

Good to have experience in Oracle Eloqua




Preferred Attributes


Oracle CX certifications

Experience working with global teams and clients

Ability to work independently and as part of a team

* Strong analytical and documentation skills