Job Description

Designation
TECHNICAL LEAD
No. of Positions
1
Skill (Primary)
Application Operations-Database-Oracle
(Posting).
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit
SrAdmin-OracleAdmin,PostgreSQL,MYSQL
Job Summary
The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is pivotal in troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture.
(1.) Key Responsibilities
1. Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL, ensuring adherence to quality standards and regulatory requirements.
2. Collaborate with support teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and a strong security posture across various database environments.
3. Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts, fostering a culture of continuous improvement.
4. Coach and mentor analysts to enhance their skills in troubleshooting and incident resolution, ensuring high standards of service delivery.
5. Strive for positive customer experiences by achieving First Call Resolution targets, minimizing rejected resolutions and case reopens, and proactively addressing potential security threats.
6. HandsOn experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
7. Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
8. Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
9. Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)
Skill Requirements
1. In-Depth Knowledge Of Mssql, Mysql Oracle, And Postgresql Administration, With A Solid Understanding Of Database Management Principles.
2. Proficient In Troubleshooting Complex Technical Issues And Implementing Effective Solutions.
3. Strong Analytical Skills For Performing Root Cause Analysis And Problem-Solving.
4. Familiarity With Incident Management Processes And Best Practices In Support Operations.
Certification
1. Optional But Valuable Certifications: Oracle Certified Profes
Skill Level 3 (Secondary Skill 1)
CLOUD SERVICES-CLOUD SERVICES-AWS
Skill Level 3 (Secondary Skill 2)
CLOUD SERVICES-CLOUD SERVICES-GCP
Skill Level 3 (Secondary Skill 3)
Application Operations-Database-MS SQL