Technical Lead

Year    Chennai, Tamil Nadu, India

Job Description

Job Category: Enterprise Technology
Degree Level: Bachelor's Degree or equivalent
:
Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products
Responsibilities:
Responsibilities:

  • Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities.
  • Lead skilled resources with unique/different technical background spanning from Onboard/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs.
  • Help influence new requirements to better serve the needs of the customer.
  • Develop Key OKRs and Objectives for team success.
  • Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders.
  • Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data.
  • Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams.
  • For escalated concerns, ensure next steps / actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLA's.
  • Act as an early-Quality liaison with Advanced/Strategy/Feature and Product teams to avoid late Quality fixes in the field.
  • Lead any Quality forecast analysis on Fleet feature deployments.
  • Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints.
  • Establish End-Customer feedback mechanisms and KPIs on all responsible features.
  • Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders.
  • Innovative and able to find win-win solutions in the face of conflicting needs.
  • Ability to influence product design through lessons learnt from quality feedback channels.
  • Data driven, but also needs the ability to drive to conclusions with imperfect/incomplete data.
  • Follow the 5D/8D Process, with main focuses on ICA/PCA/PRA.
  • Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact).
  • Strong communication and presentation skills.
Qualifications:
Qualifications/Requirements:
  • EE / CS / Bachelor of Science / MBA degree
  • 5+ years of experience delivering products or managing quality in a technical function
  • 2+ years of experience on Vehicle Connectivity and Vehicle launches.
  • 2+ years of experience driving quality concerns is desired.
  • Proven experience working with both Large/Small Fleet Related metrics and external partners.
  • Proven analytical abilities and advanced understanding of business functions, workflows, and processes.
  • High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers.
  • Practical experience generating process documentation and reporting.
  • Ability to respond and prioritize several demands from different teams and point of view
  • Ability to drive Quality/Performance attitude into different levels inside the Company
  • Flexible work shift (between 8AM and 8PM)
  • Open to accommodate potential weekend work shift
Our preferred qualifications:
  • Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA
  • Solid understanding of vehicle electrical architectures and components
  • 2+ years of experience delivering products or managing quality in a technical function.
  • 2+ years of experience on Vehicle Connectivity and Vehicle launches.
  • Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

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Job Detail

  • Job Id
    JD3815949
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year