Job Description

Position: Technical International voice process
Location: Noida
Duration: Full Time
Experience: minimum 1 yr and above experience working in a Voice International Process,
Notice period/Immediate Joiners, US Shift 24/7 shift, mostly night shifts
Notice period accepted
Customer Experience:

• Excellent communication skills, verbal and written both
• Minimum 1 year & above experience required in a Voice International Process
• Must have good thought process
• Candidate should be Tech savvy, well versed with Technical Troubleshooting
• Should have knowledge of Computer Networking
• Investigates and resolves concerns raised by the customer
• Engages the resources appropriate for resolving issues.
• Ensures that end to end resolution is provided to the customer by coordinating with different teams
• Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
• Complete Issue resolution within prescribed timeframes.
• Should possess good verbal and written communication skills in English.
• Should have good comprehensibility and understandability of what customers want.
• Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes:

• Should be flexible for all circumstances and be self-driven, motivated and persistent.
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer Proficiency:

• Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics

Additional Comments:

• Candidates should be open to a shift of 24x7. Mostly Night shifts
• Both side transportation will be provided as per company policy
• Split Week off and Split, Week off and Holidays.

Thanks & Regards
Anil Singh Negi
Account Manager
Business Integra Software Solution PVT. LTD.
Cell Phone: +91-935-410-1787
Linked in:
CMMI Level 5 | A WBE | DBE/MBE Corporation
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