Lifesight is a fast-growing SaaS company focused on helping businesses leverage data & AI to improve customer acquisition and retention. We have a team of 130 serving 300+ customers across 5 offices in the US, Singapore, India, Australia, and the UK.
Our mission is to make it easy for non-technical marketers to leverage advanced data activation and marketing measurement tools that are powered by AI, to improve their performance and achieve their KPIs. Our product is being adopted rapidly globally and we need the best people
onboard the team to accelerate our growth.
Role Summary
As a Technical Implementation Specialist, you will be part of the global Solutions team based in Bangalore, and work closely with several teams such as Product and Engineering, in addition to all other departments within Lifesight.
You are in charge of delivering exceptional customer experience. This plays a major part in your goal towards successful client onboarding, implementation of Lifesight's solutions, help identify and resolve issues quickly and effectively, maintaining Client's satisfaction and trust. Most importantly, you will get the unique opportunity to work on an industry defining well funded product and get to truly drive its adoption & success.
Key Responsibilities
Interface with customers and understand their pain points and gaps in the current marketing measurements stack.
Work closely with the sales and account management team and understand the success criteria established for successful POC's.
Serve as the trusted technical advisor to clients globally, ensuring optimal use of our measurement platform and services.
Provide proactive account monitoring and technical health checks.
Enable your client's decision making and ensure they are set up for success by testing and validating their set-up.
Troubleshoot complex issues by using internal and external tools.
Collaborate with cross-functional teams (Product, Engineering, Sales, etc.) to resolve customer issues and implement custom solutions.
Escalate complex technical issues directly to our product managers and engineers; provide ideas for optimization and improvement to the relevant teams.
Requirements
Strong understanding of digital advertising technologies as well as marketing technologies or similar companies within the SaaS industry.
Experience in working with teams across multiple time zones.
Experience using communication, productivity and collaboration apps like JIRA & Confluence, Figma, Slack, etc.
Website development experience, publishing websites to the stores, working with Javascript SDKs etc. is a plus.
Development experience, experience in building scripts and tooling (Bash, Python, JavaScript, etc.) is a plus.
Knowledge of Google Cloud (BigQuery, Log Explorer, Data Studio, etc.) or AWS (S3, Athena, etc) is a plus.
Must Have
2-5 years of hands-on implementation / solutioning experience in a B2B SaaS organisation.
Experience / Good understanding of working with Tag Managers (client and server-side tagging).
Working knowledge of SQL, Relational Databases & Tables, Restful APIs, GraphQL, SQL & Webhooks.
Critical thinking & excellent problem solving skills, exceptional communication skills and attention to details.
Benefits
What's in it for you?
As a team, we are concerned with not only the growth of the company but each other's personal growth and well-being too. Along with our desire to utilize smart technology and innovative engineering strategies to make people's lives easier, our team also bonds over our shared love for all kinds of tea, movies & fun-filled Friday events with a prioritizing healthy work-life balance.
1. Working for one of the fastest-growing and successful MarTech companies in times
2. Opportunity to be part of an early member of the core team to build a product from scratch starting from making tech stack choices, driving and influencing the way to simplify building complex products.
3. Enjoy working in small teams and a non-bureaucratic environment
4. Enjoy an environment that provides high levels of empowerment and space to achieve your objectives and growth with the organization.
6. Work in a highly profitable and growing organization, with opportunities to accelerate and shape your career.
7. Great benefits - apart from competitive compensation & benefits
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