Job Description

Role: Technical Implementation Manager
Location: Remote
Experience: 5 years

Role Summary:
Our Implementation team plays a key role in onboarding seamlessly new customers: they are working across departments (Sales, Product and Customer Success) to understand and document client use cases, requirements and then translate them into setup and configuration of the Company.

Managing all phases of the implementation lifecycle, from sales turnover and kick off to go-live. Will define the Company platform architecture for their clients based on organizational structure, drive project management, facilitate integrations, API's, 3rd party apps, and guide their customers through onboarding in order to ensure the successful deployment of the their new platform.

Requirement:Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant) Previous deployment experience of SaaS products, ideally HR related Understanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented and client-first mindset in everything you do Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders Organized, able to manage priorities across multiple customer implementations
Bachelor's degree or equivalent
Bonus skills include: Basic programming scripting skills Data fluency and management capabilities * Strong presentation skills especially to executive sponsors