Job Description

Education
Graduation


Experience
2-5 years


Total Openings
2 New Openings


Location
Mohali



We are looking for dedicated Technical Helpdesk Administrators with 2-5 years of experience to provide technical support, troubleshoot issues, and ensure smooth IT operations. The ideal candidate should have strong communication skills, hands-on experience with IT support, and the ability to handle user queries efficiently.

Key Responsibilities

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Provide Level 1/Level 2 technical support for hardware, software, and network issues


Respond to and resolve helpdesk tickets in a timely manner


Install, configure, and maintain computer systems, applications, and peripherals


Troubleshoot issues related to email, VPN, connectivity, and user access


Maintain documentation of support activities and solutions


Collaborate with IT teams to escalate and resolve complex issues


Support onboarding/offboarding processes (equipment setup, access provisioning)

Requirements

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2-5 years of experience in IT helpdesk or technical support Strong knowledge of Windows OS, Microsoft 365, and basic networking Experience with ticketing tools (e.g., Jira, ServiceNow, Freshdesk) Understanding of Active Directory, user administration, and security best practices Good troubleshooting and communication skills Ability to prioritize tasks and handle multiple support queries Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails.

Work with us

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SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support.

Welcome Kit

An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc., is also included in employee welcome packages onboard.

Medical Insurance

SourceMash Technologies offers the best employee health insurance benefit to their employee's family members under the same policy.

Paid Leaves

Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.