Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facility Manager (Technical background)

Corporate Solutions (Integrated Facilities Management) - Region/Country



ROLE AND RESPONSIBILITIES



OVERALL ROLE

The Facility Manager will SPOC for FM services and leading a team or vendor group to manage the tactical delivery for the assigned property/facility, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.



MAJOR RESPONSIBILITIES

People Management (where applicable)Demonstrate and ensure to instill a culture in the team that match our 'I am JLL' core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer

Manage and coach team

Develop and sustain a high-quality well motivated team

Ensure high staff morale, trust and work ethics

Actively support an environment that supports teamwork, co-operation and performance excellence within team

Assist in mentoring and enabling Training & Development of team members



Client/Stakeholder ManagementDeliver excellent customer service to meet on-site client's expectations

Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels

Monitor procedures to ensure client's expectations are conveyed and worked upon



Procurement & Vendor ManagementManage multiple vendors including hard and soft skills to deliver services on time and within budget

Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices



Contracts ManagementEnsure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics

Monitor expiry of contracts and initiate re-procurement if needed

Continually assess contracts to ensure best value delivered to the client



Finance ManagementEnsure that the site's financial operations are meeting targets and control requirements

Assist and monitor financial processes to ensure account payable procedures are followed at all times



Health & Safety ManagementImplement and manage safety procedures to ensure the provision of a safe working environment

Ensure compliance with statutory regulations on fire, health and safety standards



Site Operations ManagementImplement Industry Best Practice operations

Assist and monitor to ensure all building procedures and performance measures are maintained at all times

Ensure all Critical Environment (CEM) requirements are met

Seek ways to reduce costs and improve operational standards

24/7 emergency call support and site attendance is required



Risk ManagementAssist in the implementation and management of a property risk management program

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies



Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA



Ideal Experience

Min. 6-7 years of experience in facilities, property management, hospitality or related field

Experience of working in Technical environment

Knowledge of local health and occupational safety requirements

Knowledge of critical facilities

Knowledge of vendor management for specialized services

An understanding of Technical aspects of facility/property (DG Operations, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Proven capacity to understand and interpret commercial contracts

Strong budget management and financial analysis skills



Critical Competencies for Success

Client Focus & Relationship ManagementEase of interaction with a wide range and wide level of client staff

Ability to manage conflict and balance between client and firm requirements

Has a customer-oriented attitude

Demonstrates proactive & professional approach to customer service



Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis



Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions



Other Personal Characteristics

Demonstrated superior people management skills - ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels

Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener

Passion for quality - has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Ability to effectively deal with stressful situations

Flexible - able to adapt to rapidly changing situations

Strongly goal-oriented - able to focus on meeting all performance targets

Is a team player - able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo



KEY STAKEHOLDERS

Client staff

Engineering Manager

Specialized vendor staff



INDIRECT SUPPORT



REPORTING TO

Regional Ops manager

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.