Job Description

Argasia Education Pvt Ltd is start UP in Advertising & branding industry. Argasia education Pvt Ltd is Digital Marketing initiative by Ex Googlers, IIMs and IIT Experts. Core operation of company is online branding and niche is edutenchno advertising. Our reach is to about 50000 students on everyday basis through group of our websites and more than 50000 students through social messenger apps like whats app and telegram. Modern Digital Marketing tools and techniques are used for growth of advertisers. This team of 35 to 40 individuals was established just 1 year back or may be not even complete 1 year. We expect to grow by leaps and bounds in near future and all sort of educational institutes can be part of our clientel list. From ebooks to video lectures . From Publishing house to coaching centers we cater to all. Few of our clients have been Career Launcher IMS Amity University onlinekhanmarket.com Apti Plus IAS coaching Plutus IAS Analog IAS LaExcellence Plutus academy bestcoaching.app
The Role
You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of DESK SU
• You are highly goal driven and work well in fast paced environments
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard

• Work alongside & learn from best in class talent
• Excellent career development opportunities
• Flexible working options