Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\'ve got deep experience in commercial real estate, skilled trades, and technology, or you\'re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Technical Executive Work Dynamics What this job involves: About the role Objective of the role: The Technical Executive will be responsible for Incident and Change Management for Client account across 10 Countries at APAC Level - Australia, China, India, Hong Kong, Japan, Taiwan, Singapore, Thailand, Indonesia and South Korea. In future the support will be extended to EMEA region also. Responsible for Management Information System (MIS). Responsibilities Core Function One stops solution for incident or change management. Manage/Governance of the incident from the alarm occurs till the end. Centralize the lesson learnt and best practice. Reduce the number of controllable incident. Coordination and assist the Change request approval. Enhance the alarm monitoring tools. Dashboards on Various Systems for Senior Management. Centralize the Building information for support command centre basic function or other business need. Sharing Daily, Weekly, Monthly, Quarterly reports on Incident Analysis across APAC level. Following the SOP/EOP strictly for daily operations. Operation and Maintenance of Regional BMS Server. Centralized Management Information System (MIS) Incident Management 24X7 alarm monitoring via BMS/TMS system or SMS/E-mail Notification To raise Incident ticket for each incident with confirmation from local team. Following Escalation Procedures. Open/Chair the Major Incident Call. Follow up and Closing. Data Analysis. Change Management Coordinate Maintenance calendar events among the Region. Weekly works milestones monitoring. Weekend Works Summary. Coordination and assist the change request approval. Management Information System (MIS) Coordination, collecting data, preparing consolidated reports (need basis, weekly, monthly, quarterly & yearly), data analysis for senior management on engineering, facility operations etc., Coordination and assist pre & post on-boarding employee process. To perform audit, quality check on the reports. Preparing Minutes of meeting (MOM) for important meeting, events etc., Performance Objectives Provide Superior Client / Internal JLL Service (weighting 80%) Initiative or Process Improvement in Functional Area (weighting 10%) Personal and Professional Development (weighting 10%) Sounds like you To apply you need to be: Experience & Education ITI / Diploma / Engineer (Electrical / Mechanical or any equivalent) candidate with excellent verbal and written communication skills are required. Minimum 0-2 years of experience in managing critical environment facility technically and maintaining good KPI score. 24X7 working environment where the candidate have to work in rotational Day and night shift. Comp off leave will be given later when working on general holidays. Number of working days will be six days in a week (9 Hours per shift) and week off will be any fixed day in a week. Behavioural Competencies Good skills on Microsoft Excel and PowerPoint. Good skills on doing teamwork, follow up, governance of incidents. Excellent communication skills both verbal and writings. Good skills on BMS/Alarm Management System. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It\'s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World\'s Most Ethical Companies for the 12th consecutive year. Apply today! Location: -Bengaluru, KA Job Tags: If this job description resonates with you, we encourage you to apply, even if you don\'t meet all the requirements. We\'re interested in getting to know you and what you bring to the table! About JLL - We\'re JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\'s why we\'re committed to our purpose to shape the future of real estate for a better world. We\'re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\'re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\'re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\'s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (\'JLL\') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.

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