Job Description

Dear Candidate,

As per our requiredment, sharing a brief description of the profile.

Please find below further details:

Designation

- Technical Customer Support

Experience - 4-5yr

:

-

Strong written and verbal communication skills in an

American Accent

to effectively understand customer issues and provide clear, helpful explanations. Active listening skills: Carefully attending to customer inquiries and concerns to fully grasp their needs. Proficiency in both soft and technical skills, with the ability to communicate effectively, collaborate efficiently, and apply technical knowledge to troubleshoot issues while having a strong understanding of the product or service, including its features and functionalities. Ability to navigate ticketing systems, CRM platforms, and other relevant customer support tools. Flexibility to handle diverse customer inquiries and situations. Analyzing customer concerns, identifying root causes, and finding effective solutions. Required training will be provided by the organization to ensure proficiency in job responsibilities.

Qualifications:

-

-Graduation

- Proven experience as a Technical Customer Support

- Strong understanding of IT services, and market trends.

- Excellent communication and interpersonal skills.

- Highly motivated and should have the ability to work independently and collaboratively within a team.

Location:

Pune (Work From Office)

Company Profile :

Dynamisch is Information Technology Solutions and Service Company focused on providing end-to-end outsourced product engineering services. Our areas of expertise include: Software product development, Mobile application development, Software Migration, and Re-engineering, Cloud enablement and QA & testing services.
Our expert team of dedicated and diligent consultants, developers, designers and statisticians do more than simply use technology to create applications. We take time to truly understand our client's business: its ethos and objectives, which enables us to comprehend precise requirements and create solutions as per their vision.

(

www.dynamisch.co )

Job Type: Full-time

Pay: ?40,000.00 - ?70,000.00 per month

Shift:

US shift
Work Days:

Monday to Friday
Experience:

Customer support Voice Process: 4 years (Required)
Work Location: In person