Customer Service - Technical Troubleshooting (HP North America)
Job Responsibilities
Handle inbound calls / chats from US/CA customers regarding HP hardware & software issues.
Diagnose & resolve technical problems (e.g., device setup, driver updates, connectivity, warranty claims).
Follow HP's SOPs & knowledge?base articles to deliver accurate solutions promptly.
Log ticket details, update CRM, and track case status till closure.
Escalate complex cases to Tier?2/3 support or specialist teams as needed.
Required Skills
Strong spoken & written English (neutral accent preferred).
Basic technical aptitude - ability to understand PC/laptop components, OS, networking basics.
Good problem?solving mindset & quick learning ability.
Comfortable with 24/7 rotational shifts (including night shifts).
Prior experience handling international BPO voice/chat support (6?+?months).
Work Details