Job Description

Experience

0-4 years in Customer Support / Customer Success / Technical Support
(Strong freshers with relevant AI exposure may be considered)

Role Overview

We are seeking a

client-focused Technical Customer Support professional

who can actively

guide, assist, and support customers

in using our Software. This role emphasizes

hands-on client interaction

, understanding customer requirements, and ensuring a

smooth, seamless, and satisfying customer experience

while using AI tools such as ChatGPT.
The ideal candidate will be comfortable guiding clients step-by-step, resolving doubts, and ensuring customers are able to use the platform efficiently without friction.

Key Responsibilities

Client Guidance & Support
Guide clients through platform features, workflows, and functionalities
Help customers frame and refine AI prompts based on their specific needs
Assist clients in understanding AI-generated outputs and how to use them effectively

Provide continuous guidance to ensure a

seamless end-to-end customer experience

Act as a primary point of contact for client queries and usage-related support
Technical & Product Support

Handle customer queries via chat, email, and calls in a clear and professional manner Troubleshoot platform-related issues and provide timely resolutions Explain technical or AI-related concepts in simple, easy-to-understand language Identify recurring issues and coordinate with internal product or engineering teams
Customer Experience & Enablement

Ensure customers face minimal friction while using the platform Proactively support clients during onboarding and ongoing usage Collect customer feedback and relay insights to internal teams Contribute to creating support documents, guides, FAQs, and onboarding materials Work towards improving overall customer satisfaction and retention
Required Skills & Qualifications

Hands-on experience with

AI platforms such as ChatGPT or similar tools

Strong customer-handling and problem-solving skills Excellent written and verbal communication skills Good logical reasoning and analytical thinking Ability to understand customer requirements and provide clear guidance Comfortable working in a fast-paced startup environment

Preferred / Plus Skills

Basic knowledge of

programming languages

(Python, JavaScript, etc.)
Familiarity with SaaS platforms, APIs, or automation tools
Experience with customer support or CRM tools

Interest or experience in

prompt engineering

or AI-based workflows

What Success Looks Like in This Role

Customers experience smooth and uninterrupted platform usage Faster resolution of customer queries High customer satisfaction and positive feedback Effective collaboration between customers and internal teams
Job Types: Full-time, Permanent, Fresher

Pay: From ?300,000.00 per year

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have prior experience in customer support, customer success, or a customer-facing technical role? Are you comfortable explaining technical or AI-related concepts to non-technical customers via chat, email, or calls? Are you willing to work from our Mumbai location and in a fast-paced startup environment?
Education:

Bachelor's (Preferred)
Work Location: In person