Job Description

We're on the lookout for a

Customer Support Representative

who's tech-savvy, patient, and loves helping people. Our software is transforming how jewellery businesses manage inventory, orders, and sales, and we need someone who can support our clients and make sure their experience is smooth and hassle-free.

Key Responsibilities:

Understand our software inside-out and assist customers with their queries Provide support via phone, WhatsApp, and email Train clients on how to use the software during onboarding Document and escalate issues or bugs to the technical team Follow up with users to ensure timely resolution and satisfaction Act as the voice of the customer by sharing feedback with the product team

What We're Looking For:

A degree in

engineering

or

technical background

preferred Quick learner who can understand new software and workflows fast Problem-solving mindset with good communication skills Fluency in Hindi and basic English (Gujarati/Marwari is a plus) Prior experience in a support or customer-facing tech role is a bonus Friendly, calm, and professional attitude while dealing with customers

Why Join Us?

Be part of a fast-growing startup digitising the jewellery industry Work directly with product and tech teams Learn how great B2B software is built and supported Friendly, learning-focused work environment
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?35,000.00 per month

Shift:

Day shift
Language:

English (Preferred)
Work Location: In person

Expected Start Date: 17/07/2025