Job Description

Company Description

Wilyer specializes in cutting-edge Digital Signage Technology Solutions and Digital Out-of-Home Advertising. The company offers cloud-based solutions for digital advertising and screen management, along with user-friendly plug-and-play pen drive-based media player software for digital screens. Additionally, Wilyer provides on-premise and private cloud signage solutions to meet diverse business needs.

Role Description

This is a full-time on-site role for a Technical Customer Service professional located in Gurugram. The individual will be responsible for addressing customer inquiries, troubleshooting technical issues, and ensuring exceptional customer experiences. Daily tasks include managing customer communications, providing effective resolutions, and documenting interactions to maintain high levels of customer satisfaction.

Qualifications

Proficiency in Customer Support and ensuring Customer Satisfaction Skills in Phone Etiquette and delivering excellent Customer Service Experience in enhancing Customer Experience through effective communication Strong problem-solving and technical troubleshooting abilities Good verbal and written communication skills Ability to work as part of a team and provide timely support Bachelor's degree or equivalent experience in a related field Previous experience in a technology or digital signage-related domain is a plus
Job Types: Full-time, Permanent, Fresher

Pay: ₹16,612.66 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person