Job Description

Technical Customer Support Executive / Admin Support with Excel Skills (On-site)

Location: Surat, Gujarat ( preferred candidate)

Job Summary:

We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals with strong Excel and coordination skills who are ready to be trained in client servicing and technical support.

Responsibilities:

Handle client queries via phone, email, and Zoom.

Use Excel for preparing and maintaining reports.

Assist in onboarding new clients and guiding them through product features.

Coordinate with internal teams for task follow-ups and updates.

Escalate unresolved issues to the technical team.

Keep accurate records in CRM or tracking systems.

Requirements:

Freshers, admin staff, or candidates with 2-3 years' experience in BPO voice process, call center, technical support, ERP support, office administration, or customer service.

Strong Excel skills (formulas, data management, reporting).

Good communication in English & Hindi.

Logical thinking, problem-solving attitude, and ability to multitask.

Familiarity with MS Office; knowledge of CRM tools or ChatGPT is a plus.

Job Type: Full-time, On-site (Surat)

Growth: Training + career opportunities in customer success, account management, or technical support.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Education:

Bachelor's (Required)
Location:

* Surat, Gujarat (Required)