Job Description

Job description
Job Title: Technical Customer Support Engineer
Location: Thane
Reports To: General Manager
Experience: Customer support: 0 -1 year
Work Location: In person
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
? Customer Interaction: Act as the primary customer contact, delivering exceptional service.
? Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
? Product Knowledge: Stay updated on company products, services, and trends.
? Customer Experience Improvement: Identify and recommend improvements for customer experience.
? Technical Support: Assist with product setup, troubleshooting, orders, and returns.
? Database Management: Maintain accurate customer records in the database.
? Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
? Reporting: Generate reports on customer satisfaction and improvements.
? Training: Train new customer service representatives if needed.
? Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
? Education: Diploma/ degree in Electrical/ Electronics field preferred
? Experience: Experience in customer service or a related field.
? Skills: Excellent communication, problem-solving, and multitasking skills.
? Technical Proficiency: Proficiency in customer service software and Microsoft Office.
? Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
? Industry Experience: Industry-related customer service experience.
? Software Knowledge: Knowledge of ticketing systems.
? Language Skills: Bilingual abilities are a plus.
Benefits
? Compensation: Competitive salary and performance incentives.
? Health Benefits: Health insurance.
? Leave Policy: Paid time off and holidays.
? Growth Opportunities: Professional development opportunities.
Work Environment: Supportive work environment.
Apply now if you are passionate about customer satisfaction!
Job Types: Full-time, Permanent, Fresher
Benefits: Cell phone reimbursement, Health insurance
Supplemental Pay: Performance bonus
Schedule: Day shift
Job Types: Full-time, Permanent, Fresher
Benefits:

• Cell phone reimbursement

• Health insurance

• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person
Requirements
Qualifications & Skills
? Education: Diploma/ degree in Electrical/ Electronics field preferred
? Experience: Experience in customer service or a related field.
? Skills: Excellent communication, problem-solving, and multitasking skills.
? Technical Proficiency: Proficiency in customer service software and Microsoft Office.
? Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
? Industry Experience: Industry-related customer service experience.
? Software Knowledge: Knowledge of ticketing systems.
? Language Skills: Bilingual abilities are a plus.
Benefits
Benefits
? Compensation: Competitive salary and performance incentives.
? Health Benefits: Health insurance.
? Leave Policy: Paid time off and holidays.
? Growth Opportunities: Professional development opportunities.

Skills Required