Job Description

Position: Senior Customer Support Associate (Sr. CSA)

Process: Blended (80% Voice & 20% Chat/Email)

Work Mode: On-site (Work from Office)

Required Candidate Profile

Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an

international BPO setup.

Communication: Exceptional spoken and written English with clarity and professionalism.

Flexibility: Willingness to work in rotational shifts and rotational week offs.

Work Mode: Work From Office (WFO).

Key Responsibilities

Independently resolve customer issues via voice, email, and chat support. Provide outstanding technical support and customer service for international clients. Utilize Electronic Medical Records (EMR) systems for voice processing tasks (preferred). Troubleshoot and resolve customer issues efficiently using strong analytical and problem-solving
skills.

Manage cases end-to-end while adhering to defined SLAs and process guidelines. Maintain high standards of professionalism, courtesy, and accuracy in all customer
communications.

Ensure timely follow-ups and updates to customers until resolution. Collaborate with internal teams and escalate complex cases where necessary.
Job Type: Full-time

Pay: ₹237,879.30 - ₹700,870.87 per year

Benefits:

Health insurance Paid sick time Provident Fund
Application Question(s):

How many years of experience do you have in technical support role? Are you comfortable working for rotational shift? Do you have experience into Email, Chat & Voice support?
Work Location: In person