Job Description

Job Title:

Technical Customer Service Executive

Only Nagpur based candidate can preffered or who can relocated can apply.

Company:

Celectric Mobility Pvt. Ltd.

Department:

Customer Support / After-Sales / Technical Support 24/7

Location:

[ HO / Service Support Center]

Employment Type:

Full-Time

Job Purpose

The Technical Customer Service Executive will act as a key link between customers, service partners, and internal technical teams. The role is responsible for providing technical assistance related to electric station, components, batteries, chargers, and manufacturing-related issues, while ensuring high customer satisfaction and compliance with company quality standards.

Key ResponsibilitiesCustomer & Technical Support

Handle customer queries related to

electric stations, batteries, charging systems, controllers, and other EV components

Provide

first-level technical troubleshooting

via phone, email, or service tickets Assist customers and dealers with

installation, usage, safety, and maintenance guidelines

Explain technical concepts in a

simple and customer-friendly manner

After-Sales & Service Coordination

Coordinate with

service engineers, dealers, and manufacturing teams

to resolve issues Log, track, and follow up on complaints using

CRM / service management systems

Ensure timely closure of service requests and escalation of critical technical issues Support

warranty claims, service reports, and replacement processes

Documentation & Quality

Maintain accurate records of customer interactions, technical issues, and resolutions Prepare basic

technical reports, FAQs, and troubleshooting notes

Follow company

SOPs, safety standards, and quality guidelines

Identify recurring issues and share feedback with the

R&D / Production / Quality teams

Customer Experience

Ensure a high level of

customer satisfaction and professionalism

Handle customer concerns calmly and empathetically Educate customers on best practices to improve product life and performance

Required Skills & Competencies

Strong

technical aptitude

(EV systems, electronics, electrical basics preferred) Excellent

verbal and written communication

skills Problem-solving and analytical ability Customer-focused attitude with patience and empathy Ability to work with cross-functional teams Attention to detail and documentation accuracy

Educational Qualification

Diploma / Bachelor's degree in: Electrical Engineering Electronics Engineering Mechanical Engineering Automobile / EV Technology Relevant technical certification is an added advantage

Experience

2-4 years

experience in: Technical customer support After-sales service Manufacturing or EV / automobile industry preferred

Tools & Systems

CRM / Ticketing systems MS Office / Google Workspace Basic understanding of diagnostic tools and service documentation ERP or manufacturing systems (preferred)

Key Performance Indicators (KPIs)

Customer Satisfaction (CSAT) Complaint Resolution Time First Contact Resolution Quality & Documentation Accuracy Adherence to SOPs and safety standards

Desired Attributes

Interest in

electric mobility and sustainable technology

Willingness to learn new products and technologies Adaptable to fast-growing manufacturing environments Ethical, reliable, and quality-focused
Apply : hr@celectricmobility.com

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person