Technical Customer Engineer Ii

Year    TN, IN, India

Job Description

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.


Essential Job Duties and Responsibilities



Set up, inspect and test new equipment at customer locations to ensure proper installation Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports. Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment Handle necessary administration related to quotations for customer on equipment servicing and repair Test and package of equipment prior to shipment Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. Other duties as required by management

Education and Experience Requirements



Relevant Diploma / Degree in Engineering 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. Working experience in MNC is preferred.

Preferred Skills and Abilities



Able to work independently, positively, and a team player Strong command of spoken and written English Strong interpersonal and communication skills Motivated, proactive and resourceful

Working Conditions and Physical Demands



Factory environment. Can expect standing on long hours and work in shift basis. Can expect work in Clean-Room environment

Travel Required



Domestic 5 0% International 1 0%

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Job Detail

  • Job Id
    JD4388498
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year