DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Trust and Safety Digital Messaging (T&S) Team focuses on scenarios where AWS hosted resources negatively impact third party on the Internet in addition to eliminating a wide a range of online risk for AWS services such as Simple Email Service (SES)Simple Notification Service (SNS), Pinpoint, Workmail etc. T&S team is key in maintaining the reputation of AWS's IP Space and email deliverability. The team vets potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. The T&S Team acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. AWS Customers may experience abuse or attacks on their resources for several reasons including incorrect use of security protocols and/or tools.The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customer's expectations to ensure Amazon Web Services remains the most customer centric company on Earth!Key job responsibilities
AWS Technical Customer Service Specialist's responsibilities include (but are not limited to):
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