Job Description

JOB DESCRIPTION Highlight Top / Key Responsibilities for this position ` Strong functional and technical leader with excellent change management, communication skills, strategic leadership, ability to manage ambiguity and people management skills - Own Merger & Acquisition projects and deliver ahead of an transition service agreements - Accountable for the management of Salesforce.com Sales (HVS), Service & Marketing clouds along with external communities and knowledgebase - Partner with the global leadership teams to translate their priorities into technical solutions and drive simplification - Partner with the business leadership teams, delivery teams and the Salesforce subject matter experts to discover new features, demonstrate and implement - Track record of successfully building relationships with teams in a matrixed environment - Possess a solid understanding of IT, including application programming, database and system design - Manage and communicate the Salesforce.com releases along with the AppExchange packages - Partner and collaborate with external partners such as Salesforce on the future product roadmap and solutions - Wear multiple hats and demonstrate Salesforce experience as a Architect, Product Manager, Product Owner, and developer - Lead and guide the development teams, troubleshoot problems and implement suitable solutions in a timely manner - Have a customer service mentality approach. Promote a collaborative, transparent working environment. - Experience driving full lifecycle projects Desired Educational Qualification BS/BE/B.Tech/MS in Computer Science, Engineering, Management Information Systems, or related area and/or 10+ years of relevant IT experience in Salesforce.com Technical Skills / Knowledge Required - Self-starter with hands-on working and understanding of Salesforce out of the box functionalities like (but not limited to) Objects, Roles, Fields, Customizations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle, Deployments, changesets, Managed Packages, territory management, data management, data loader, communities, Lightning, LWC, AURA, APEX, VF, VF Components, Salesforce Knowledgebase & Coding. - Work closely with stakeholders to deliver projects with high attention to detail. - Improve business processes and efficiency in Salesforce.com using strong business analysis skills. - Improve business productivity, efficiency, and performance through critical evaluation of information gathered from multiple sources. - Maintain the Salesforce security model including roles, profiles, sharing rules, and permission sets. - Regularly perform a Salesforce Health Check and implement field-level security with a least privilege access mindset. - Ensure that Salesforce implementation adheres to corporate security standards, complete regular internal system audits, and prepare for system upgrades. - Knowledge of troubleshooting Integrations related to SOAP, WSDL, API, HTML, CSS etc. - Knowledge of Salesforce Apps, Salesforce for Outlook, Lightning Sync, Einstein Activity Capture, Salesforce security products, HVS, Chatbots, Knowledgebase. - Must demonstrate excellent communication skills and a proven track record of working in a collaborative team environment. Translate business requirements into technical solutions. PREFERRED EDUCATION, EXPERIENCE & SKILLS: - Hands-on experience with configuring and administering the Salesforce instance. - Salesforce certifications (Admin/App Builder/Developer/Sales, Service Cloud) - Salesforce data migration, Einstein and Slack - Agile certification, Knowledge on 6 Sigma and quality, GDPR standards - Technical familiarity with Oracle CPQ, Business Objects Datawarehouse, SAP, and MuleSoft.

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