Job Description

Key Responsibilities:

Create and update product documentation such as help center articles, user guides, FAQs, and release notes. Support product launch content, including feature announcements, new capability overviews, and user-facing update summaries. Collaborate with product managers, designers, engineers, and marketing teams to gather inputs and translate them into clear, concise, user-friendly content. Review, reorganize, and maintain existing help content to improve structure, accuracy, and discoverability. Ensure consistency in style, terminology, and tone across all product and launch documentation. Participate in release cycles to ensure launch content is prepared and aligned with product timelines. Identify documentation gaps and apply technical/UX writing best practices to improve clarity, boost self-service, and reduce support load. Conduct competitive research and keep track of competitor messaging, positioning, and product release communication.

Must-Have Skills & Attributes:

Strong written communication skills with the ability to simplify complex technical concepts. A structured thinker with a creative mindset and excellent attention to detail. Interest in product documentation, UX, user centric design, or SaaS workflows. A proactive, collaborative attitude with the ability to manage multiple content needs under guidance. Self-starter with a growth mindset and a willingness to learn fast.

Preferred Experience:

Internship or project experience in technical writing, UX writing, product documentation, or B2B product/content marketing. Exposure to the SaaS industry through internships in marketing, customer success, or product teams. Familiarity with information architecture, content management systems, or version control. Experience working with or documenting APIs, dashboards, or end-to-end user workflows is a strong plus.
Job Type: Internship
Contract length: 6 months

Pay: ₹4,500.00 - ₹5,000.00 per month

Work Location: In person